Complaint types
Identify Complaint Types Quiz
Welcome to the "Identify Complaint Types" quiz, where you can test your understanding of various customer complaints and their appropriate classifications. Improving complaint management can enhance customer satisfaction and service quality.
- 6 engaging questions
- Multiple-choice and descriptive formats
- Learn how to better handle complaints
"I am not happy with the quality of the tree. Needles are raining! I want a refund, a full refund or I will post a review!" - What is the best complaint type here?
Quality Complaint- Poor Standard
Quality Complaint - Administrative
Other
Damage
Attitude
Negative Review
Reschedule
"I would like to raise a complaint re the team's attitude. They had no protective gloves, no masks and kept no distance while working at my garden!" - What is the best complaint type here?
Attitude
Quality Complaint - Administrative
Quality Complaint - Poor standard
Other
Reschedule
Office Mistake
Declined Job
Customer texts us back: "The reschedule link does not work. Anyway, I need the EOT today, not any other day. Please cancel the service and arrange refund asap. Thanks!" - What is the best complaint type here?
Quality Complaint - Administrative
Reschedule
Other
No case should be logged
Declined job
No show
Office mistake
Quality Complaint - Poor standard
Handyman service - Customer calls and says: "I need to make a complaint, your man did a very poor job, he stayed for 5 minutes, did nothing and is now charging me for his poor workmanship" - What is the best complaint type here?
Quality Complaint - Administrative
No show
Quality Complaint - Poor standard
Declined job
Attitude
Other
Reschedule
You have the following situation: The service is booked for 16.12, job declined on 14.12 at 9am, on the 16th you receive a task from Schedule that the job needs to be rescheduled for 17.12, the customer is complaining. - What complaint type should you choose?
Declined job
No show
Reschedule
Quality Complaint - Administrative
Other
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