T1 Quiz 10/16 - 10/22 | Take the Quiz

[Networking Knowledge] What is the Class A Private IP range?

10.x.x.x to 10.255.255.255

192.168.x.x to 192.168.255.255

172.16.x.x to 172.31.255.255

[Client Knowledge] A HotTopic site is down and needs layer 1, who do you call?

The Site

The HT Helpdesk

The Escalation Contacts

Both Site and Helpdesk

[Company Procedure] You finished a call with an ISP and we will need to call them later for updates. How long should your follow up timer be?

4 hours, unless otherwise stated by a Lead

2 hours, unless otherwise stated by a Lead

1 hour, unless otherwise stated by a Lead

24 hours, unless otherwise stated by a Lead

[Company Procedure] Should you always review all notes in every ticket, from start to finish?

Yes, even when the issue looks simple and straight forward.

No, only when I'm not sure what the issue is.

[Networking Knowledge] What is the purpose of a Switch, in a Network? (Select all that apply)

To connect LAN devices to the network, so they may communicate with eachother.

To connect WAN devices to the network, so they may communicate with eachother.

To provide internet connectivity to a site.

To look cool.

[Company Procedure] While speaking with an ISP, you have found that a site enrolled in "CIS TEM" is down for a non-payment or other account related reason. What is your next course of action? (Select all that apply)

Ask the ISP agent for relavant info, like "amount past due", "Total Outstanding Balance", "Suspension date", etc.

Open a PM review

Create a linked Accounting ticket, with all the information gathered

Set a follow up to check back on ticket status

Try working with the ISP to pay and restore service right now

Assume client is working on it, and close out ticket