T1 Quiz 10/16 - 10/22
Networking Knowledge Quiz
Test your understanding of networking concepts and company procedures with our engaging quiz. This quiz is designed to assess your knowledge on private IP addresses, client handling, and best practices when dealing with ISPs.
Features of the quiz:
- 10 challenging questions
- Multiple choice and checkbox formats
- Instant feedback provided
[Networking Knowledge] What is the Class A Private IP range?
10.x.x.x to 10.255.255.255
192.168.x.x to 192.168.255.255
172.16.x.x to 172.31.255.255
[Client Knowledge] A HotTopic site is down and needs layer 1, who do you call?
The Site
The HT Helpdesk
The Escalation Contacts
Both Site and Helpdesk
[Networking Knowledge] 10.176.21.1 is a public IP address.
False
True
[Company Procedure] You finished a call with an ISP and we will need to call them later for updates. How long should your follow up timer be?
4 hours, unless otherwise stated by a Lead
2 hours, unless otherwise stated by a Lead
1 hour, unless otherwise stated by a Lead
24 hours, unless otherwise stated by a Lead
[Networking Knowledge] Which of these are Private IP addresses? (Select all that apply)
10.1.21.10
11.176.24.5
172.16.255.255
192.168.255.21
124.148.22.1
172.32.1.1
[Company Procedure] Should you always review all notes in every ticket, from start to finish?
Yes, even when the issue looks simple and straight forward.
No, only when I'm not sure what the issue is.
[Client Knowledge] What client uses "Talari paths" for Node monitoring?
BJs
Carters
HDR ManorCare
Bremer
[Networking Knowledge] What is the purpose of a Switch, in a Network? (Select all that apply)
To connect LAN devices to the network, so they may communicate with eachother.
To connect WAN devices to the network, so they may communicate with eachother.
To provide internet connectivity to a site.
To look cool.
[Company Procedure] While speaking with an ISP, you have found that a site enrolled in "CIS TEM" is down for a non-payment or other account related reason. What is your next course of action? (Select all that apply)
Ask the ISP agent for relavant info, like "amount past due", "Total Outstanding Balance", "Suspension date", etc.
Open a PM review
Create a linked Accounting ticket, with all the information gathered
Set a follow up to check back on ticket status
Try working with the ISP to pay and restore service right now
Assume client is working on it, and close out ticket
[Client Knowledge] What client uses Dynamic DNS, or "DynDNS"?
Bremer
Hot Topic
Carters
Habit Burger
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