Weekly KB quiz 9-11-16 (Responses only accepted until 9-26-16)
Weekly KB Quiz: Patient Access and IT Support
Welcome to the Weekly KB Quiz! Test your knowledge with questions designed for staff in Patient Access and IT support. This quiz will help reinforce your understanding of common issues and solutions encountered in daily operations.
- 5 Multiple Choice Questions
- Real-world scenarios
- Immediate feedback on your answers
Patient Access calls in and they can't admit a patient. They are getting the error: "Admission date outside the authorized date range." What steps should the caller take to resolve the error?
Click on Benefit collections, highlight the auth/cert that has the red x, and click "Unassign."
Click on Auth/Cert Linkage, highlight the auth/cert that has the green check, and click "Unassign."
Click on Auth/Cert Linkage, highlight the expiration date, and click "Unassign."
Click on the Auth/Cert Linkage, highlight the auth/cert that has the green check, and edit the expiration date.
A nurse that works in PreOp (OpTime) has noticed her activity tabs are missing on the left side of the screen. You advise the customer to simply click what button?
The question mark button in the upper right.
The settings button in the upper right.
The personalize button in the upper right.
The resize button in the upper right.
An inpatient pharmacist needs to remove himself from the treatment team if several patients. What steps should the pharmacist take?
Go to Patient Lists. Hold the Ctrl key and left-click on each patient name, right-click and select End My Assignments.
Go to Patient Lists. Highlight the appropriate patients, right-click and select "Remove Patient."
Go to Patient Lists. Hold the Ctrl key and left-click on each patient name, right-click and select Assign Me.
Advise the caller to reach out to their team lead. Only he/she can remove patients from their patient list.
Where should you go to install drivers on a customer's computer?
\\che\is\Desktop\Data\HARDWARE
\\che\Install\HARDWARE\DRIVERS
\\che\Install\Drivers
Google.
What group should you send an incident to if customer is not able pull up patient chart in DigiChart
Have customer DP39
Send incident to CHI-CLINICAL-SOLUTIONS
Send incident to CHI-SECURITY
Send incident to CHI-SERVER
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