Guest Service
Guest Service Excellence Quiz
Test your knowledge on essential guest service concepts and practices! This quiz is designed for team members looking to enhance their skills and provide outstanding service to customers.
- 9 engaging questions
- Multiple choice and open-ended format
- Benchmark your understanding of guest service principles
BLAST stands for
Believe Learn Apologize Solve & Thank
Believe Listen Apologize Satisfy & Thank
Believe Learn Acknowledge Solve & Thank
Guest Trac results should be displayed for
Daily
Monthly
Quarterly
All of the above
Which of the following is correct?
If one guest is present in dine in, one table touch is required
If two guests are present in dine in, one table touch is required
If one guest is present in dine in, no table touch is required
Which is a correct example of table touches?
"How's everything?
"How is your food?"
"Would you need anything else?"
"How's your sandwich?"
Where can guests find helpline number to share their experience?
On the door
On the wrappers
On Napkin Dispenser
On the order taker screen
What's the BKC target for total speed of service
2min 50 seconds
2 min 45 seconds
2min 48 seconds
2 min 30 seconds
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