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NY Retail Training Quiz

Name & UID
1) How do I look up local channel listings for DIRECTV NOW?
Look up in the DIRECTV NOW app
DIRECTV NOW HQ
Call DIRECTV NOW free tech support
You cannot look up
2) Can I call DIRECTV NOW with questions or issues?
Yes, I can call DIRECTV NOW
No, a chat box is available on DIRECTV NOW
No, you have to call AT&T for questions or issues about DIRECTV NOW
No, there is no available support line for DIRECTV NOW
3) Does the $15 Monthly Video Credit come off my mobility bill or DIRECTV NOW bill?
DIRECTV NOW bill
Mobility bill
It is a credit towards another AT&T product/service
Neither
4) How do I change plans, add premiums or cancel DIRECTV NOW?
Through the DIRECTV NOW app, not through website
Through DIRECTV NOW website, not through app
Contact DIRECTV NOW free tech support
You cannot change
5) If I cancel the service, do I receive money back?
Yes
You will receive a credit towards another AT&T product/service
You cannot cancel service
No, service is pre-paid
6) Can I stream DIRECTV NOW without home internet connection?
Yes, through cellular data
Yes, through other cellular providers
Yes, through Wi-Fi
Yes, through all of the above
7) What happens if there are more than (2) streams playing at once?
It will kick off one of the two previous streams
Error message will appear
Message will appear on live Home screen notifying user they have reached their two-stream limit
DIRECTV NOW will crash and will need to be restarted
8) What resource can I access the Competitive Infographic?
ATT.com
You cannot access this anywhere
DIRECTV NOW HQ
Apple.com
9) While you can only stream 2 devices at the same time for DIRECTV NOW, how many devices can I download my DIRECTV NOW account to?
2
5
10
20
10) What is a 3rd party app?
Another DIRECTV NOW app you can download
A network app that I can login to with DIRECTV NOW credentials
Another AT&T app you can download
All of the above
11) Can you use a DTV NOW credentials to login to a 3rd party app?
Yes, you can log into sixty (60) 3rd party apps
No, you cannot login into any other app with DIRECTV NOW
No, coming soon
Yes, you can log into five (5) 3rd party apps
12) How long is my contract with DIRECTV NOW?
1 Month
6 Months
1 Year
No contract, month to month
13) What premium services can you add on to DIRECTV NOW?
HBO/CINEMAX, STARZ/STARZ ENCORE, SHOWTIME
NFLST
MLB.TV
HBO/CINEMAX, STARZ/STARZ ENCORE, SHOWTIME & NFLST
14) How much is HBO with AT&T Unlimited Enhanced mobility plans?
$5/mo
No additional cost
$14.99/mo
$15.99/mo
15) What DIRECTV NOW packages can I receive Regional Sports Networks on?
Live a Little
Just Right
Go Big
Just Right & Go Big
16) What popular channels do I receive as I move up packages?
Just Right –ESPN NEWS, IFC, The Weather Channel, SEC Network
Go Big- FS2, GOLF Channel, NBA TV, NHL NETWORK, DiY NETWORK
Gotta Have it!-Chiller, STRAZ ENCORE, UNIVERSAL DEPORTES
All of the above
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