Reception Etiquette
Reception Etiquette Quiz
Test your knowledge on essential reception etiquette to enhance your customer service skills. This quiz covers key aspects that can make a significant difference in your front desk interactions.
- Understand effective communication techniques
- Learn the importance of body language
- Discover tips for managing difficult situations with customers
What are some key points that enable us for success in providing outstanding customer service?
Verbiage
Initial Greeting
Pleasantries
All of the above
You are allowed to eat and store food at the desk.
True
False
When someone comes in to the lobby how should you greet them?
Keep working on what you're doing, it's more important.
Head nod of acknowledgement
Smile, make eye contact, greet them nicely.
Ignore them, someone else will greet them.
When should you be posted at your desk to start the day?
Whenever you are done with breakfast.
After you have grabbed snacks from the microkitchen and supplies from the copy/print rooms.
As long as it's within 15 minutes you should be good.
On time, ready to start at your shift starting time.
When interacting with a customer how should your posture be?
Leaned back in your chair, it's a long day get comfortable.
Sitting up and slightly forward towards them.
Sitting up with your arms crossed in front of you.
Facing them but not really looking at them.
What are some ways to have good front desk etiquette?
Smile and greet everyone who comes in
Actively listening
Being patient
Eating snacks at the desk in front of customers
Ignoring customers when they come in
Having good posture
If an angry customer comes in what is the best way to handle the situation?
Ignore them until they calm down
Stay calm, positive, and polite
Yell louder to be heard.
Call security immediately and have the customer escorted out
What is the best way to show you are actively listening?
Working on your computer while they are talking.
Asking them to repeat themselves for clarity
Sitting up, slightly forward, smiling and repeating back what they have said for clarity.
Sitting in the chair leaned back and looking over their head.
How should you answer a phone?
Pick up and say, "What do you want?"
Pick up and say, "Thank you for calling, how may I assist you today?"
Don't answer it, phone calls are never good news.
Wait for security to answer it and see if it pertains to you or not.
How did we do on our presentation?
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