Reception Etiquette

A welcoming reception area with a friendly receptionist interacting with a customer, warm colors, a professional and inviting ambiance

Reception Etiquette Quiz

Test your knowledge on essential reception etiquette to enhance your customer service skills. This quiz covers key aspects that can make a significant difference in your front desk interactions.

Understand effective communication techniques
Learn the importance of body language
Discover tips for managing difficult situations with customers

10 Questions2 MinutesCreated by HelpfulGuide732

What are some key points that enable us for success in providing outstanding customer service?

Verbiage

Initial Greeting

Pleasantries

All of the above

When someone comes in to the lobby how should you greet them?

Keep working on what you're doing, it's more important.

Head nod of acknowledgement

Smile, make eye contact, greet them nicely.

Ignore them, someone else will greet them.

When should you be posted at your desk to start the day?

Whenever you are done with breakfast.

After you have grabbed snacks from the microkitchen and supplies from the copy/print rooms.

As long as it's within 15 minutes you should be good.

On time, ready to start at your shift starting time.

When interacting with a customer how should your posture be?

Leaned back in your chair, it's a long day get comfortable.

Sitting up and slightly forward towards them.

Sitting up with your arms crossed in front of you.

Facing them but not really looking at them.

What are some ways to have good front desk etiquette?

If an angry customer comes in what is the best way to handle the situation?

Ignore them until they calm down

Stay calm, positive, and polite

Yell louder to be heard.

Call security immediately and have the customer escorted out

What is the best way to show you are actively listening?

Working on your computer while they are talking.

Asking them to repeat themselves for clarity

Sitting up, slightly forward, smiling and repeating back what they have said for clarity.

Sitting in the chair leaned back and looking over their head.

How should you answer a phone?

Pick up and say, "What do you want?"

Pick up and say, "Thank you for calling, how may I assist you today?"

Don't answer it, phone calls are never good news.

Wait for security to answer it and see if it pertains to you or not.

Reception Etiquette

Reception Etiquette Quiz

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