Cat Refresh

If the customer needs to reschedule their inspection appointment, who do they call? (It isn't Ghostbusters)
Claims Contact Center
Claim representative assigned
CAT hunt Group
They cant change it
The Converge Field Inspection Scheduler pops up and there are appointments! What is the first thing we need to discuss with the customer?
Appointment time
Contact info/method for who will be at the inspection
When the CR will be making contact
If there are any pets on the property
The customer has exterior only damage. Does the insured need to be present at the appointment?
Yes
No
What are the next steps for a scheduled field inspection (in person)? Select all that apply.
The claim representative may arrive any time within the arrival window start and end time and may need access to the interior of the home if there is interior damage
The claim representative will call you by the end of the next business day
If the appointment needs to be rescheduled, call the claims contact center
The claim representative will need to have your contractor present at the time of the inspection
If you wish to be present during the inspection to speak with the claim representative you may do so, otherwise they will call after the inspection to review the estimate with you
The claim representative will contact you once en route to inspect the property
We are filing a hail CAT claim for Auto(drivable) - GRP is available on the right of the services screen. Can you set this up?
Yes
No
The insured's vehicle is drivable on a CAT claim. What do we need to gather about the vehicle's location?
The insured's home zipcode
The exact location of the vehicle
Nothing, we don't need location for a drivable vehicle
When scheduling a virtual drive in appointment, what do we change the search radius to?
50 miles
100 miles
1000 miles
5000 miles
An insured is calling to file a claim for additional living expenses (ALE) for a wildfire evacuation. They don't know if their home is damaged. Can we file this?
Yes
No
What are the qualifying conditions for Hover to be discussed? Select all that apply.
Farmers or Foremost policy
Wind or Hail loss cause
Non-CAT
CAT only
Email Required
What are the required next steps for Hover? Select all that apply.
Your home will be evaluated and if qualifies, you will recieve an email and text from Hover with an invite to capture your property
You must have an IPhone or Android product to utilize this service
Simply download the Hover App and take the 8 required photos of your home to help us gather measurements and expedite your claim
You will also receive an interactive 3D model of your home
If you want to share additional photos you may do so in the Hover app before you submit
Your claim representative will be your point of contact for any Hover related questions
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