Samsung

Samsung Knowledge Quiz

Test your knowledge about Samsung with our engaging quiz! Discover facts and insights about the company while challenging yourself and others.

12 Questions3 MinutesCreated by LearningLeaf202

What is the program that Samsung support uses to help customers with troubleshooting?

Lucid

Citrix

GCIC

If the customer does not know when he purchased the TV, what do we need to ask the customer for?

Proof of purchase?

Warranty no.?

BP nomber?

How long are the TV`s covered for accidental damage?

12 months

Accidental damage is not covered in the Warranty

12 month + an extended period of 3 monts after Warranty expired

When do we have to read the GDPR statement back to the customer?

When we update theyr account details

When we create a new account

When the customer has not contacted us in the last 6 months

What does T.E.D stand for?

Tell, Explain, Describe

Talk, Empathize, Direct

Teach, Evolve, Develop

What program do we use to see our feedback and book hollidays?

Citrix

Aida

Lucid

To qualify for Loyalty, the TV must be out of warranty for how long?

2years Manufacturing Warranty

1year Manufacturing Warranty

3years Manufacturing Warranty