Conflict Management 2281 Final
Mastering Conflict Management
Enhance your conflict resolution skills with our comprehensive quiz! This quiz covers essential concepts related to conflict management, helping you understand various tactics and approaches to address conflicts effectively.
- Test your knowledge on cognitive reconstructing, empathy, and active listening.
- Learn about different levels of control in negotiation, mediation, and arbitration.
- Engage with thought-provoking scenarios to improve your conflict management strategies.
Cognitive Reconstructing (Reframing)
Resentment, hurt is results of lying and being closed off
Back away from the conflict, seeing the big picture
Alternative to fault finding
Gunnysacking. Not having interest in solving the conflict, but retaliating shows your position
Bridging gaps, reduce emotion resolve conflict
Empathize and Image exchange
Resentment, hurt is results of lying and being closed off
Back away from the conflict, seeing the big picture
Alternative to fault finding
Gunnysacking. Not having interest in solving the conflict, but retaliating shows your position
Bridging gaps, reduce emotion resolve conflict
Open and Honest
Bridging gaps, reduce emotion resolve conflict
Back away from the conflict, seeing the big picture
Resentment, hurt is results of lying and being closed off
Alternative to fault finding
Gunnysacking. Not having interest in solving the conflict, but retaliating shows your position
Focus on the present
Gunnysacking. Not having interest in solving the conflict, but retaliating shows your position
Alternative to fault finding
Back away from the conflict, seeing the big picture
Resentment, hurt is results of lying and being closed off
Bridging gaps, reduce emotion resolve conflict
Active listening
Back away from the conflict, seeing the big picture
Resentment, hurt is results of lying and being closed off
Alternative to fault finding
Gunnysacking. Not having interest in solving the conflict, but retaliating shows your position
Bridging gaps, reduce emotion resolve conflict
In a Conflict Map, What is analyzing
Insights
Common ground
Values/perspectives
Watch for secret agendas
C&D
All the above
Conflict does not produce collaborative resolution
Needs/emotions to motivate us in certain ways. Conflict is created when people limit this
Consider the other persons point of view. A mountain is big until youre at the top.
Tactic 1 Define
Tactic 2 Step Back
Tactic 3 Recognize choices
Confront, dont withdraw. Collaborate, not compromise. Dont let emotions get in the way
Tactic 1 Define
Tactic 2 Step Back
Tactic 3 Recognize choices
Ask questions about the conflict. Find a way to agree this is a mutual problem, not a battle. Heads override emotions.
Tactic 1 Define
Tactic 2 Step Back
Tactic 3 Recognize choices
Negotiation control
A great deal
A lot
A moderate amount
A little
None at all
Mediation Control
A great deal
A lot
A moderate amount
A little
None at all
Arbitration Control
A great deal
A lot
A moderate amount
A little
None at all
Litigation Control
A great deal
A lot
A moderate amount
A little
None at all
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