Customer Satisfaction and Retention

What is Customer Relationship Management?

What is Suggestion selling?

How do you maintain a customer relationship?

How many Rules for Suggestion Selling are there?

What should you NOT do during the after-sale process?

Bag the merchandise with care

Reassure the customer of his or her wise buying choices

Be rude, they already bought the product, why do I still need to be nice to them, they took forever to decide.

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