Oranje Interview

First Name

Last Name

Email

Phone

SSN or ID

In uncertain times, I usually expect the best.

It’s easy for me to relax.

If something can go wrong for me it will.

I am always optimistic about my future.

I enjoy my friends a lot.

It’s important for me to keep busy.

I hardly ever expect things to go my way.

I don’t get upset too easily.

I rarely count on good things happening to me.

Overall, I expect more good things to happen to me than bad.

When someone else is feeling excited, I tend to get excited too.

Other people’s misfortunes do not disturb me a great deal.

It upsets me to see someone being treated disrespectfully.

I remain unaffected when someone close to me is happy.

I enjoy making other people feel better.

I have tender, concerned feelings for people less fortunate than me.

When a friend starts to talk about his\her problems, I try to steer the conversation towards something else.

I can tell when others are sad even when they do not say anything.

I find that I am “in tune” with other people’s moods.

I do not feel sympathy for people who cause their own serious illnesses.

I become irritated when someone cries.

I am not really interested in how other people feel.

I get a strong urge to help when I see someone who is upset.

When I see someone being treated unfairly, I do not feel very much pity for them.

I find it silly for people to cry out of happiness.

When I see someone being taken advantage of, I feel kind of protective towards him\her.

Being neat is not exactly my strength.

Organization is a key component of most things I do.

I need a neat environment in order to work well.

I become annoyed when things around me are disorganized.

For me, being organized is unimportant.

Half of the time I do not put things in their proper place.

Most of the time my room is in complete disarray.

Every item in my room and on my desk has its own designated place.

I frequently forget to put things back in their proper place.

I hate when people are sloppy.

If I could get away with it, I would not pay taxes.

I would lie without hesitation if it serves my purpose.

I could be insincere and dishonest if the situation required me to do so.

If I find money laying around, I’ll keep it to myself.

If a cashier forgot to charge me for an item I would tell him/her.

I would rather get a bad grade than copy someone else’s homework and turn it in as my own.

It bothers me when people cheat on their taxes.

If I accidentally scratched a parked car, I would try to find the owner to pay for the repairs.

I firmly believe that under no circumstances it is okay to lie.

The people who know me best would say that I am honest.

I have the highest respect for authorities and assist them whenever I can.

People respect authority more than they should.

Even if I knew how to get around the rules without breaking them, I would not do it.

I believe that people should be allowed to take drugs, as long as it doesn’t affect others.

I support long-established rules and traditions.

People who resist authority should be severely punished.

When I was in school, I used to break rules quite regularly.

In my opinion, all laws should be strictly enforced.

In my opinion, censorship slows down progress.

When working with others I am the one who makes sure that rules are observed.

I often rush into action without thinking about potential consequences.

I rarely jump into something without first thinking about it.

I am known to make quick, hot-headed decisions.

I do not take unnecessary risks.

I am easily talked into doing silly things.

My friends say I am unpredictable.

I get into trouble because I act on impulses rather than on thoughts.

I am careful with what I say to others.

I dislike being around impulsive people.

Even under time pressure, I would rather take my time to think about my answer than to say the first thing that comes to mind.

I carry out my obligations to the best of my ability.

I often feel responsible for making sure that all group project assignments are completed.

I go out of my way to keep my promises.

Sometimes it is too much of a bother to do exactly what is promised.

I would gladly spend some of my leisure time trying to improve my community.

If I am running late to an appointment, I may decide not to go at all.

I am usually not the most responsible group member, but I will not shirk on my duties either.

If I am running late, I try to call ahead to notify those who are waiting for me.

When I make mistakes I often blame others.

I have a reputation for being late for almost every meeting or event.

I have high standards and work toward them.

I go above and beyond of what is required.

I do not work as hard as the majority of people around me.

I invest little effort into my work.

I demand the highest quality in everything I do.

I try to be the best at anything I do.

I make every effort to do more than what is expected of me.

I do what is required, but rarely anything more.

Setting goals and achieving them is not very important to me.

Getting average grades is enough for me.

A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?

A person approaches you and tells you of many complaints he has about your department. You should first:

Ssume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the:

A customer has come into your office and submitted an application. When you give her some more forms to complete, she complains about all the bureaucratic red tape that is slowing down approval of her application. In which of the following ways should you respond to the customer?

As an administrative assistant, you have been training Mrs. W., who is not directly under your supervision. She has not appeared to be particularly competent during the month she has been in her position. You are explaining application procedures to a client when Mrs. W. Interrupts to ask you a question. You tell her you are busy with a client and will come to her office when you are through. In a low voice, she begins to call you names and say bad things about the department. There are several clients in the office in addition to the one you are working with. The supervisor doesn't appear to be around. What should you do?

You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one to reach for this information. The client is still in the office. What, if anything, should you do?

You're helping a computer illiterate friend setup his Internet connection over the phone. He is just not getting what you are trying to explain. How much time do you spend explaining it to him?

A person is telling you a story, but taking forever to get to the point. What do you do?

Your friend/co-worker starts to get on your nerves. What would be your most likely response?

When having a disagreement, I typically:

When conversing with clients who have a less extensive vocabulary (e.g. Lower education level):

When conversing with a person who takes forever to get to the point:

When it comes to resolving conflicts:

When it comes to conflict:

You are asked to push a particular viewpoint with a client. The request makes perfect business sense but you happen to not believe in the particular notion you are to advocate. How do you deal with the situation?

Which of these does not portray 'active' listening?

Which of these does not add to the image that you project?

Which of these is the correct way to go?

There is 'reactive' customer service. What is its opposite, and mostly preferred?

Which of these words/phrases would not be taken too positively by customers?

Which of the following would an angry customer prefer to see you doing when in front of you?

What is an angry, complaining customer?

What does 'CRM' stand for?

When is a company considered service-oriented?

What is customer care?

Who is a complaining customer?

How do complaints affect a company?

What are customer service departments?

When attempting to convince a potential customer to buy a product, what is the most important thing to be kept in mind?

What do customers respond positively to?

What do most customers want?

Why do most companies have a customer service department?

What is customer service culture?

If the customer has a very peculiar accent, what do you do?

What is active listening?

Hich of these is the most ideal?

What type of storage would be used for equipment weighing 350 pounds?

What type of storage would be used for a fifty-pound box of dynamite?

What type of storage would be used for a five-gallon drum needing refrigeration?

What type of storage would be used for machinery weighing 175 pounds?

What type of storage would be used for a cement truck used for parts?

It makes sense that a person would move around a few times a year until they find the home or apartment that works best for themsleves?

I don’t know many people that have filed for bankrupcy.

Most people I know live paycheck to paycheck.

Relationships are tough, more than half of friends have been divorsed.

Very few of my parents or their friends were divorsed.

It is my responsibility to always be looking for a better job to support my family.

I would love to have a new car every year.

My friends and family are very supportive with my finances, childcare, etc.

I know quite a few people that have been arrested for one thing or another.

If I was sick, I would trust most of my friends to fill in for me at work if I asked.

I walk up stairs equivalent to at least one flight:

During a normal day I'm in motion:

An ideal job means I am:

What is the most you could manage?

How much of your time each week do you spend on indoor household activities? (cleaning, washing dishes, clothes, etc.)

How much of your time each week do you spend on outdoor household activities (mowing the lawn, gardening, cleaning the snow, etc.)?

During my break at work, I would like to go for a walk:

How much do you stretch (bending, yoga, etc.)?

How much time do you spend on strengthening exercises?

How much time do you spend doing aerobic exercises each week? (Brisk walking, running, swimming, etc.)

You're shopping at a department store when you accidentally knock an expensive crystal bowl off the shelf. It shatters. You're alone in the aisle – no one saw. You…

You're taking a stroll when you see a stray $20 bill fall from the pocket of an elderly woman walking in front of you. She doesn't notice the fallen money. You…

You are supposed to spend Sunday afternoon at your in-laws' house. Sunday morning, your friend calls; he has just won two tickets on the 50-yard line to the big game, and he wants you to join him. You…

You take your 13-year-old son to a movie. The box office cashier assumes that he is younger and charges him for a child's ticket, a saving of $6. You…

You and your friend are metal-detecting for coins and jewelry on the beach. While he is taking a break, you find a money clip on the beach with $100 cash in it. You and your buddy agreed to split whatever you find 50-50. But now you're tempted to keep the cash from for yourself. You…

You have a medical bill to pay for your Mom’s cancer treatment. There is an opportunity to pay most of this bill if you make a few lies on your taxes. You…

You are running late for a job interview, but know you can make it on time if you go over the speed limit. You…

Your best was out past her curfew. Your friend asks you to participate in a made up story so she doesn’t get in trouble with her mom. You…

You are outside of a Walmart and some offers to sell you a bootleg DVD of the hottest movie in theatres. You…

You are out camping and it gets really cold. You want to start a fire, but the sign says “Fire Danger High, No Fires”. You…

I’m pretty good at resisting temptation.

I have a hard time breaking bad habits.

I can be lazy.

I can be inappropriate.

If something is fun, I’ll probably do it, even if I know it’s bad for me.

I refuse things that are bad for me.

I wish I had more self-discipline.

People would say that I have amazing self-discipline.

Pleasure and fun sometimes keep me from getting work done.

I have trouble concentrating.

I’m good at working toward long-term goals.

Sometimes I can’t stop myself from doing something, even if I know it’s wrong.

I often act without thinking.

Once I choose a solution, I develop an implementation plan with the sequence of events necessary for completion.

After a solution has been implemented, I immediately look for ways to improve the idea and avoid future problems.

To avoid asking the wrong question, I take care to define each problem carefully before trying to solve it.

I strive to look at problems from different perspectives and generate multiple solutions.

I try to address the political issues and other consequences of the change I’m proposing so that others will understand and support my solution.

I evaluate potential solutions carefully and thoroughly against a predefined standard.

I systematically search for issues that may become problems in the future

When I decide on a solution, I make it happen – no matter what opposition I may face.

I find that small problems often become much bigger in scope, and thus very difficult to solve.

I ask myself lots of different questions about the nature of the problem.

After my solution is implemented, I relax and focus again on my regular duties.

I focus on keeping current operations running smoothly and hope that problems don’t appear.

I evaluate potential solutions as I think of them.

When I need to find a solution to a problem, I usually have all of the information I need to solve it.

When evaluating solutions, I take time to think about how I should choose between options.

Making a decision is the end of my problem-solving process.

Do you think you are the kind of person who:

Do you think you would have more to offer your company because you are:

If you were planning on buying a new car, would you be likely to:

Do you consider yourself to have an:

When sitting next to a stranger on an airplane or in a waiting room of a doctor's office, are you more likely to:

Do you feel more comfortable:

Do you often find yourself focusing more on the future and where you may be heading instead of the present and what you are doing now?

If you have been refused financing for a new house you believe in, would you:

When performing a task, do you:

Do you prefer: