MYSTERY DINER PROGRAM - IN FORM
CLEANLINESS AND FACILITY CONDITION SECTION
Check Yes or No and You Must Explain All No Answer
CLEANLINESS AND FACILITY CONDITION SECTION
Check Yes or No and You Must Explain All No Answer
1. During your visit, were the store exterior and surrounding areas clean and free of litter (eg. Signage, walkway, etc.)?
YES
NO
2. During your Visit, was everything in the store exterior (eg. Signage, Light Fixtures, etc.) in good condition?
YES
NO
3. During your Visit, was the main dining area clean (floor, ceiling, walls, etc.)?
YES
NO
4. Were the fixtures (eg. Table linen, table, chairs, etc.) clean?
YES
NO
5. During your Visit, was everything in the store area in good condition (eg. floor, ceiling, walls, etc.)?
YES
NO
6. Was the dining area well-lit (no busted light)?
YES
NO
7. Was the air-conditioner functioning?
YES
NO
8. Was the music volume audible and not too loud that would make it hard to converse?
YES
NO
9. Were the restroom, wash area and other facilities clean and free from offensive odor?
YES
NO
10. Were the restroom and the wash area in good working condition? (eg. Hand dryer working, etc.)
YES
NO
PERSONNEL HOSPITALITY SECTION
Check Yes or No, You Must Explain All No Answer, You must record the name of the Employee and evaluate the service given to you.
PERSONNEL HOSPITALITY SECTION
Check Yes or No, You Must Explain All No Answer, You must record the name of the Employee and evaluate the service given to you.
11. Were you greeted with smile upon entering?
YES
NO
12. Were you led to a table and seated?
YES
NO
13. Did the order-taker introduce herself/himself?
YES
NO
14. Did the order-taker suggest other items?
YES
NO
15. Were your order repeated back to you and thanked you before leaving?
YES
NO
16. Did the waiter mention the name of the drink's and dishes while serving?
YES
NO
17. Did anyone check back on you at least once (at most twice) during the meal to ask if anything else was needed and respond promptly to your request (if any) ?
YES
NO
18. Did the personnel offer you dessert or coffee after you finished your meal?
YES
NO
19. Did the personnel acknowledge the amount you paid?
YES
NO
20. Did anyone give you a closing remark or thank you for dining King Chef and invite you to come again as you exiting the branch?
YES
NO
PERSONNEL GROOMING SECTION
Check Yes or No, You Must Explain All No Answer, You must record the name of the Employee
PERSONNEL GROOMING SECTION
Check Yes or No, You Must Explain All No Answer, You must record the name of the Employee
21. Were all employees well-groomed, wearing proper inform and with legible name tags?
YES
NO
ACCURACY SECTION
Check Yes or No, You Must Explain All No Answer
ACCURACY SECTION
Check Yes or No, You Must Explain All No Answer
22. Were the items you ordered available?
YES
NO
23. Were you served the correct items and sizes as ordered?
YES
NO
24. Were you charged the correct amount and given the correct change?
YES
NO
SPEED OF SERVICE SECTION
Check Yes or No, You Must Explain All No Answer, Record Time of Service (Minutes:Seconds)
SPEED OF SERVICE SECTION
Check Yes or No, You Must Explain All No Answer, Record Time of Service (Minutes:Seconds)
25. Was your order taken within 2-5 minutes after being seated?
YES
NO
26. Were your drink's served within 5 minutes after ordering?
YES
NO
27. Were your appetizer was served within 5 minutes after ordering?
YES
NO
28. Were your main entree's was served within 10 minutes after ordering?
YES
NO
29. Was your payment process handled in less than 10 minutes?
YES
NO
PRODUCT QUALITY SECTION
Check Yes or No, You Must Explain All No Answer
PRODUCT QUALITY SECTION
Check Yes or No, You Must Explain All No Answer
30. Were the serving containers, tray or utensils clean and in good condition?
YES
NO
31. Did the product presentation and taste meet your expectation?
YES
NO
32. Were product temperatures acceptable? (hot foods hot, cold food cold)
YES
NO
OVERALL DINE - IN EXPERIENCE SECTION
Rate 1 - 100, 100 being the highest, You Must Explain All Answer
OVERALL DINE - IN EXPERIENCE SECTION
Rate 1 - 100, 100 being the highest, You Must Explain All Answer
A. How would you rate your satisfaction with the food? (1 - 100, 100 being the highest)
B. How would you rate your overall experience today? (1 - 100, 100 being the highest)
C. How would you rate the level of enthusiasm of our staff? (1 - 100, 100 being the highest)
D. Do you have any suggestions to help us improve? Do you have comments that you think management should be aware of
Thank you very much for your suggestion. We appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome bright ideas from interested individuals like you and we hope that you continue to share them with us in the future.
Thank you very much for your suggestion. We appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome bright ideas from interested individuals like you and we hope that you continue to share them with us in the future.
{"name":"MYSTERY DINER PROGRAM - IN FORM", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"NAME, DATE, BRANCH","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}