MYSTERY DINER PROGRAM - IN FORM

NAME

DATE

EMAIL ADDRESS

CONTACT NUMBER

BRANCH

1. During your visit, were the store exterior and surrounding areas clean and free of litter (eg. Signage, walkway, etc.)?

Remarks on Question 1:

2. During your Visit, was everything in the store exterior (eg. Signage, Light Fixtures, etc.) in good condition?

Remarks on Question 2:

3. During your Visit, was the main dining area clean (floor, ceiling, walls, etc.)?

Remarks on Question 3:

4. Were the fixtures (eg. Table linen, table, chairs, etc.) clean?

Remarks on Question 4:

5. During your Visit, was everything in the store area in good condition (eg. floor, ceiling, walls, etc.)?

Remarks on Question 5:

6. Was the dining area well-lit (no busted light)?

Remarks on Question 6:

7. Was the air-conditioner functioning?

Remarks on Question 7:

8. Was the music volume audible and not too loud that would make it hard to converse?

Remarks on Question 8:

9. Were the restroom, wash area and other facilities clean and free from offensive odor?

Remarks on Question 9:

10. Were the restroom and the wash area in good working condition? (eg. Hand dryer working, etc.)

Remarks on Question 10:

11. Were you greeted with smile upon entering?

NAME OF EMPLOYEE & Remarks on Question 11:

12. Were you led to a table and seated?

NAME OF EMPLOYEE & Remarks on Question 12:

13. Did the order-taker introduce herself/himself?

NAME OF EMPLOYEE & Remarks on Question 13:

14. Did the order-taker suggest other items?

NAME OF EMPLOYEE & Remarks on Question 14:

15. Were your order repeated back to you and thanked you before leaving?

NAME OF EMPLOYEE & Remarks on Question 15:

16. Did the waiter mention the name of the drink's and dishes while serving?

NAME OF EMPLOYEE & Remarks on Question 16:

17. Did anyone check back on you at least once (at most twice) during the meal to ask if anything else was needed and respond promptly to your request (if any) ?

NAME OF EMPLOYEE & Remarks on Question 17:

18. Did the personnel offer you dessert or coffee after you finished your meal?

NAME OF EMPLOYEE & Remarks on Question 18:

19. Did the personnel acknowledge the amount you paid?

NAME OF EMPLOYEE & Remarks on Question 19:

20. Did anyone give you a closing remark or thank you for dining King Chef and invite you to come again as you exiting the branch?

NAME OF EMPLOYEE & Remarks on Question 20:

21. Were all employees well-groomed, wearing proper inform and with legible name tags?

NAME OF EMPLOYEE & Remarks on Question 21:

22. Were the items you ordered available?

Remarks on Question 22:

23. Were you served the correct items and sizes as ordered?

Remarks on Question 23:

24. Were you charged the correct amount and given the correct change?

Remarks on Question 24:

25. Was your order taken within 2-5 minutes after being seated?

Time of Service (Minutes:Seconds) Remarks on Question 25:

26. Were your drink's served within 5 minutes after ordering?

Time of Service (Minutes:Seconds) Remarks on Question 26:

27. Were your appetizer was served within 5 minutes after ordering?

Time of Service (Minutes:Seconds) Remarks on Question 27:

28. Were your main entree's was served within 10 minutes after ordering?

Time of Service (Minutes:Seconds) Remarks on Question 28:

29. Was your payment process handled in less than 10 minutes?

Time of Service (Minutes:Seconds) Remarks on Question 29:

30. Were the serving containers, tray or utensils clean and in good condition?

Remarks on Question 30:

31. Did the product presentation and taste meet your expectation?

Remarks on Question 31:

32. Were product temperatures acceptable? (hot foods hot, cold food cold)

Remarks on Question 32:

A. How would you rate your satisfaction with the food? (1 - 100, 100 being the highest)

Remarks on Question A:

B. How would you rate your overall experience today? (1 - 100, 100 being the highest)

Remarks on Question B:

C. How would you rate the level of enthusiasm of our staff? (1 - 100, 100 being the highest)

Remarks on Question C:

OFFICIAL RECEIPTS NUMBER / AMOUNT

D. Do you have any suggestions to help us improve? Do you have comments that you think management should be aware of

Thank you very much for your suggestion. We appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome bright ideas from interested individuals like you and we hope that you continue to share them with us in the future.