LTP Self-assessment

Client | I consistently receive feedback from the client [team] about the clarity of what I have presented and a result, the conversation and actions progress smoothly.

Client | I adapt the way I deliver messages to both the technical and commercial needs of the audience.

Client | Everyone from CEO to tax operations consistently reach out to me for my advice on matters beyond my technical tax knowledge.

Client | My clients provide consistent feedback about the value I deliver beyond my technical knowledge, and are prepared to look beyond price when deciding to allocate work to me.

Client | Clients and team members frequently and actively seek me out for my thoughts and ideas on a cross section of subjects.

Client | I continuously send my clients technical, industry and other thought leadership as well as third party insights relevant to what they are doing and where they are heading as a business.

Strategy | I drive and lead MDM internal client meetings, at least once a month. These meetings reflect recent updates and drive the next month’s activity to ensure the relationship is continuously improving.

Strategy | I speak to the account decision makers at least every two weeks about their business and ensure that my team do the same for the relationships they are responsible for.

Strategy | I continuously monitor financials for all my clients from budgeting for an opportunity through to issuing invoices to ensure our profitability at least meets expectations. The whole client team is kept informed of the financial performance throughout the project.

Strategy | I ensure the whole team accurately charges all time spent on the client and immediately address situations where I am concerned this may not be happening.

Strategy | I actively drive the relationship with peers in tax and other service lines and industry leaders across Deloitte to ensure the client is treated as a whole of Deloitte client.

Strategy | I bring global leaders into Middle East client sessions where the client will value their input.

Eminence | I publish at least one thought leadership piece on Linkedin every two weeks and present at one conference/seminar/webinar every three months.

Eminence | I actively encourage everyone in my LTP client team to have an eminence strategy linked to the client industry.

Eminence | I keep on top of resourcing availability for my team and all teams who work on a client to ensure that we can deliver excellence on time in all situations.

Eminence | I gain clarity from clients before project kick-off, on expectations for service delivery, and communicate this to the whole team to ensure we always exceed expectations.

Eminence | My team look up to me as a role model for Deloitte who demonstrates leadership behavior at all times.

Eminence | I'm actively involved with Deloitte cultural and leadership events/projects to influence the direction of the firm.

Leadership | Global, local LCSPS and my local team provide feedback that they are always informed regarding activity which might impact or involve the client (and team)

Leadership | Clients consistently provide feedback that when they deal with Deloitte they are dealing with one team who understands client needs and deliver excellence in every way.

Leadership | I develop a 3-year revenue and profit projection for my client, with input from all Service Lines and develop an MDM relationship strategy which is communicated clearly at all times with the team.

Leadership | I'm always seeking to understand the future needs of the client, and ensure we have the right people involved in the account to deliver.

Leadership | I communicate at least every two weeks with all leaders at Deloitte, tax and otherwise, who may have an interest in or may be to add value to the client.

Leadership | I develop a feedback loop with the client to ensure that we are always aware of how the client feels about Deloitte and all feedback is communicated immediately with the entire team to ensure that any concerns are addressed immediately.