General Troubleshooting
General Troubleshooting Quiz
Welcome to the General Troubleshooting Quiz designed to test your knowledge and understanding of common troubleshooting scenarios in payroll and HR systems.
Challenge yourself with:
- 10 engaging questions
- Multiple choice and checkbox formats
- Instant feedback on your answers
Which of the following options is the reason for an employee's Directly Reports to Person reflecting as 'not active' on the Position screen?
Position effective date of employee is before directly reports to person
Position effective date of directly reports to person is before employee
The following error shows when an employee tries to submit leave: No approvers found to approve workflow. Which of the following options should we check?
Check if the employee has a directly reports to person loaded on their position screen
Check that the leave application date falls within the employee's working days configured on the Pay Rate details screen
Check if the approver has an email address loaded and is registered for ESS
Check if the approver is active on the system
Check if the company is using Advanced Leave Workflow functionality, if so, check if there is a workflow for the employee's leave
Check if the employee applying for leave has been blocked(inactive) from the system
A customer tries to run the Salary Payment file and experiences the following error: General Code exception, the upload was unsuccessful. What would they need to do to resolve the error?
Download the net payment listing report for the applicable the run that the Salary Payment File is being extracted for
Ensure that employees banking details have been captured as 'cash'
Confirm that employees listed in the net payment listing report have banking details loaded
Ensure that the run is open
Customer would like to make use of the 'Thirteenth cheque' check box on the Pay Rate Details screen, however, the option is not available for them to tick.
This is because ...
The payroll edition they have selected does not cater for the 13th cheque option
They need to change the employee package to 'annual'
They need to make use of the Bonus Tax Spread
A company level user may be unable to view a new employee's record because they do not have access to the organisation unit that the employee is linked to.
True
False
A customer wants to approve an employee's pending leave application. When selecting the leave application, the system produces the following error: leave type has not been configured. What should we check?
Check the leave application Audit Trail
Check the employee's leave setup screen to confirm if their leave scheme has been changed
Check if the leave application was submitted prior to their leave scheme being changed
This is a system error and will need to be escalated to Development
A customer's language settings on Payspace aren't in English. Where can they update these settings?
Click on Browser Settings > Languages > Preferred Language
Click on their initials on the Payspace platform > Settings > Region > Language and Format
Customer is trying to export/post their General Ledger figures to Xero and experiences the following error: GL will not balance. A payroll component has not been allocated a GL string. How can the error be resolved?
Create a new GL entry and recalculate the system
Check the GL Exception Report to ensure that all components with financials have been linked to an account on the GL
Once-off components don't appear on Mock Payslips, only recurring components will reflect.
True
False
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