Pod 5 July Mini Training Quiz
Pod 5 July Mini Training Quiz
Test your knowledge and understanding of key concepts related to Intermountain caregivers and their resources with our engaging quiz! This quiz is designed to help reinforce important policies and tools available to caregivers.
- 8 thought-provoking multiple choice questions
- Immediate feedback on your answers
- Ideal for caregivers and support staff
When you transfer to Castell do you warm transfer or cold transfer?
Warm
Cold
We don't transfer to Castell
The 801-442-5000 line is no longer a receptionist line.
True
False
An Intermountain Caregiver wants to know more about their PTO. How do you help them?
Transfer To Castell
We can help them!
Tell them to ask their supervisor
Refer to AskHR
You get a call from an Intermountain caregiver who is not a SelectHealth member. How do you assist them?
Tell them we can't help and hang up
Transfer to Castell
Refer them to their supervisor
We can help them
As a caregiver with Intermountain, what can we utilize if we are struggling to pay our utilities?
Food Support
LiVe Well
Get another job
Caregiver Assistance Fund
How much money can you earn through LiVe Well Rewards?
$100
$200
$300
$400
You have assisted this member/Intermountain Caregiver in trying to find a PCP, but cannot get them scheduled when requested. What can you do?
Apologize and stop helping them
Disconnect the call because that's awkward
Transfer to Castell
AskHR could probably help
A member makes a comment that they can't put food on the table. What can we refer?
Food Support
Caregiver Assistance Fund
Tell them to try a food bank
Ignore the comment
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