Select the proper greeting and closing for a veterinary email?
Hello there Dr. Bencomo, G2G
Wassup Staff, Smell ya later
Dear Staff, Holla
Hey there Staff, Warm Regards
Hi there Peeps, See you later, Alligator
Waddup, Bon Voyage
When accepting a script (s) sent by a customer, what should you always look for? Select All That Apply:
Clinic Information
Date
Agent's Name
Pet's Name
Owner's Name
Refills
Dr's Name / Signature
Diet
Which date do we use for Bandfield Card approvals?
Used Before Date
Today's Date
Rx Date
Date Customer Sent In Approval
How many child orders can a Parent incident hold, for Vet Diet Order Consolidation?
15
3
5
10
12
8
If an error occurs for Vet Diet Sync Assistant, what should you do to apply approval to the account? Select All That Apply:
Report to Leadership
Ask a Friend
Notate of Approval Was Received
Nothing, & Just Disposition
Call IT
Apply Manually, Notate on CST Acct
Which email does NOT need to be responded to?
alyssaclawraven@harryspetvet.com
mortalkitana@earthrealmvet.com
drsedano@achillespetclinic.com
noreply@vcahospitals.com
noinfo@vcahospitals.com
ashotofquinzel@bandfield.com
Where do you leave notes on a Child Order within a Parent Incident for Vet Diet Order Consolidation?
Back Office
CSR Buddy
Agent Notes
Within the Tickler
Nowhere
Notes/Replies
Besides US-based, What two other locations can we accept scripts from?
Mexico & Canada
PR (Puerto Rico) & Canada
Canada & Hawaii
PR (Puerto Rico) & Mexico
Hawaii & Bahamas
Alaska & Hawaii
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