Weekly Updates Quiz

Select all that apply - When are you able to reset the Days on Zillow?

A listing switched from a FSBO to a FSBA

The same listing agent switches feeds from Keller Williams to Coldwell Banker with a new MLS#

A new listing agent takes over a previous agents listing

A listing was a Rental, but is now a For Sale

PA requests a requests a reset in order for their listing to display at the top of search results

The system did not automatically reset, even though the property was off market for over 30 days.

Can I post For Sale listings through Zillow Rental Manager?

Yup – Always have been, and always will be able to.

Nope – You must now post through the main Zillow site.

Select all that apply - How do you handle cancellation requests moving forward?

Always submit a ticket through Zendesk and allow a billing team member to follow up accordingly.

Always submit a BC Case through Sales Force, which allows the BC a chance to “save” the PA.

ZD tickets only – Submit as New in Hi-Pri with issue type as Advertising/Billing and sub issue type as Cancellation Request.

Phone calls only – Attempt to transfer to billing team. If not available, submit a ticket through ZD to the billing team.

Phone calls only – Attempt to transfer to BC. If not available, submit a BC case through Sales Force.

If a phone extension showing in the Listing Provide by Section {For example: 206-575-9856 (ext. 251)}, how should I troubleshoot this?

Change the Professional category to Property MGMT or Home Improvement, delete the extension from the business phone number and SAVE the profile using the new professional category.

Change the Professional category to Property MGMT or Home Improvement, delete the extension from the business phone number. Do NOT save yet! Then change the profile back to Agent/Broker and save the changes.

Change the professional category on the profile and click save.

Change everything on the profile, submit save, change the agents name to something random and save again. POGO the profile and save a 3rd time just to ensure that the rest of the team gets coffee on you.

A current bug displays a broken property link in the agents inbox (it takes them to the main www.Zillow.com site when clicked). Briefly describe ONE work around (there are 2) to pull up the listing page.

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