Assessment 1 - NA ALM 4
Comprehensive Job Management and Workload Automation Quiz
Test your knowledge on job management, workload automation, and industry protocols with this in-depth quiz designed for IT professionals. Dive into questions that cover a range of topics from system performance to incident management, tailored for the CONA client environment.
- 62 challenging questions
- Multiple-choice format
- Evaluate your workplace readiness
What GUI tool would you use as to support the CONA client
CONA Workload Automation (WCC)
CA Workload Automation(WCC).
BMC Workload Automation
All the above
What will you do when you are asked to cancel a job?
Cancel the job or delete the job.
Mark the job as success.
Kill the job or terminate the job.
Suspend or hold the job
Where do you find the sum_running queue in WCC?
Under Servers
Under Monitoring
Under quick view
Under dashboard
How do you force start a job?
Sendevent -e FORCE_START -J jobname
Sendevent -e FORCE_STARTJOB -J jobname
Sendevent -e FORCE_STARTJOB jobname
Sendevent -e FORCE_JOB -J jobname
How do you mark the job to success?
Sendevent -e CHANGE_STATUS -s SUCCESS -J jobname
Sendevent -e STATUS -s SUCCESS -J jobname
Sendevent -e CHANGE_STATUS SUCCESS -J jobname
Sendevent -e CHANGE_STATUS -J SUCCESS -s jobname
How do you hold a job
Sendevent -e ON_HOLD -s jobname
Sendevent -e JOB_ON_HOLD -s jobname
Sendevent -e JOB_ON_HOLD -J jobname
Sendevent –e JOB_ON_HOLD -J -jobanme
How do you find the status of a job?
Autorep -j jobname -w
Autorep -j jobname -h
Autorep -j jobname -d
None of the above
What do command do you use to know the today’s production plan(Visteon client)?
Coman
Coma
Conman
All of the above
How do you check job abends in tws putty server (visteon client)?
Sj @#@.@+state=@
Sj @#@.@+state=@+abend
Sj @#@.@+state=abend
Sj @#@.@+state=abendjobs
How do you check CPU status in Putty server (visteon client)?
Showcpu
Showserver
Showagent
Showcpu_status
What is the response time for P1,P2,P3,P4 incidents for Keurig and GT Respectively?
Keurig: 15 min, 2 hr,8 hrs,2 days GT: 15 min,2hr,5hr,1day
Keurig:15 min, 2 hr,8 hrs,2 days GT: 30 min,1hr,4hr,4hr
Keurig:15 min, 1 hr,4hrs,2 days GT: 30 min, 1hr ,4hr,4hr
Keurig: 15 min, 1 hr,1day ,2 days GT: 30 min, 2hr, 4hr,1day
What is the abbreviation of SLA
Service level assessment
Service line assessment
Service level Agreement
Service line Agreement
Under which category do we find the clients in Commcell GUI
Storage resources
Client computers
Client computer groups
Client computer phase
How many storage controllers are there in Keurig storage environment?
30: 28 7-mode, 1 cluster
30: 26 7-mode, 2 cluster
32: 28 7-mode, 2 cluster
34: 30 7-mode, 2 cluster
What is the sequence to pull the reports in Commcell console
Reports > Summary
Summary > Reports
Reports > Time > Summary
Home > Summary > Pull reports
What is the next step once you receive a high incident in non-business hours
Assign it to your name
Assign it to the respective team
Assign it to the respectiNone of the abovee team and inform on-call person
None of the above
Where is the primary data center for the client Keurig is located?
Knoxville
South Burlington
Waterbury
Montreal
What are the primary step to confirm if a job is in pending state with an error “waiting for the services on the client to come online” in Commcell console?
Ping the client in CMD and check readiness from the console
Contact the customer for root cause.
Check Backup history and drop a mail to Wintel Team
Contact L3 and inform
Which storage vendor we not using for GT storage support?
Nexsan
Sun storage
Pure storage
Netapp
Backup of the source data can be created
On the same device
On another device
At some other location
All the above
Which one of the following has Two Parity Distributed disk?
RAID 6
RAID 10
RAID 01
RAID 5
The purpose of backup is:
To restore a computer to an operational state following a disaster
To restore small numbers of files after they have been accidentally deleted
Is to free space in the primary storage
Both A & B
At what threshold we need to create a Medium incident when volume reaches?
75%
80%
95%
90%
What is status of the Incident when you are creating Incident?
Assigned
New
In Progress
Closed
A Snapmirror is considered as a failure when the lag time is_____?
More than 36hrs
More than 24hrs
More than 48hrs
More than 12hrs
Physical Disks are combined to form
LUN
Aggregate
Volume
Quota
How many types of Backups are there in Commvault
3
4
5
6
In which of the below cases SLM Clock will be On Hold in BMC Remedy ITSM
Pending > Client action required
Pending > Third Party Vendor Action Required
Pending > Monitoring Incident
Only A & C
Both A & B
What are the two data centers that GT is using
ECC & CHC
DCC & PDC
EDC & CDC
CHI & C2C
Where do we check the status of media agent while preparing the health check report
Client computers
Workflows
Policies
Storage Resources
In Avamar console , We can see the backup jobs for last _______Days.
1
2
4
3
Which data storage technology offers the best performance
SAN
NAS
DAS
None of the above
Which storage technology requires downtime to add new hard disk capacity
DAS
SAN
NAS
None of the above
What is "timed out start" in Avamar
Activity failed to start
Activity Started but Failed
Activity Started but failed with Errors
None
How many types of Events are there in NetApp?
3
4
5
6
Which window is selected for Monitoring Backup Jobs in Commvault
Commcell Browser
Job Controller
Backup History
Job History
Which RAID level gives zero fault tolerance
RAID 1
RAID 3
RAID 0
RAID 5
Which of the following backup technique is most space efficient
Full backup
Incremental backup
Differential backup
Synthetic Full
What is the business of Grant Thornton
Financial Services
Chain of pharmaceutical companies
Media Company
Social Network
What is the thresold level of critical CPU usage for a server of GT Client
90%
85%
95%
60%
What is the thresold level for C: drive free space for a server (GT Client)
16%
15%
14%
10%
Which tool we are using to put a server in MM?
BMC
SNOW
Tivoli Netcool
Others
Suppose for a server SQLSERVER.EXE consuming 95% usage then What is the next step
Inform to Backup Team
Inform to Storage Team
Inform to SQL Team
Kill the process
ILO is used for what type of server
Physical
VMware
Citrix
Hyper-v
What is the resolution SLA for GT medium priority ticket
48 Hrs
28 Hrs
16 Hrs
72 Hrs
What is the resolution SLA for GT high priority ticket
48Hrs
28hrs
16hrs
72hrs
What is the resolution SLA for GT high priority ticket
2 Hr
8 Hr
3 Hr
12Hr
Which among these is GT jumpbox
CDC-CPG-MONP1
EDC-CPG-MONP2
EDC-CPG-MONP1
ADC-CPG-MONP3
Which kind of services do we start
Automatic
Manual
Disabled
Others
What should be the first step if a physical server us down
Check for iLO
Email onsite
Check in vCenter
Email L3 Team
What are the steps which need to be taken if any user ticket comes under L1.5 wintel and messaging queue
Pass it to IMOC-L2 Wintel & Messaging
Pass it to IMOC-L3 Wintel & Messaging
Pass it to IMOC-L1 Wintel & Messaging
None of them
Name the DL of the team GT UNIX
DL IN IS KEURIG WINTEL L3
DL IN IM NA -DCS-MIDRANGE
DL IN gmcr_batchmgmt
None of them
Do we need to send any mail regarding the queue GT UNIX
NO
YES
Depend On Incident
None of them
What are the two teams for Grant Thornton LLP client
IMOC-L1.5 Wintel & Messaging , IMOC-L2 Wintel & Messaging
CG Imoc L1.5 Application Monitoring, IMOC-L2 Wintel & Messaging
Imoc l1 application Monitoring , Imoc L1.5 Application Monitoring
None of them
What are the SLA timings for P1 and P2 tickets for GT
P1-1 hour , P2- 2 hours
P1-1 hour , P2- 4 hours
P1-30 mins , P2- 1 hour
P1-30 mins , P2- 2 hours
Whom we need to inform if any High or Critical tickets occur in the L1.5 wintel and messaging queue?
L1 team
L1.5 team
L2 team
L3 Team
What are auto generated tickets and user tickets in GT
L2 auto tickets, L1.5 user logged
L2 and L1.5 both are auto generated
L3 auto tickets, L1.5 user logged
L1.5 auto tickets, L2 user logged
State the SLA timings for P2, P3 and P4 tickets for KGM
P2-2 hours, P3- 4 hours, P4- 8 hours
P2-2 Hours, P3- 8 hours, P4- 10 hours
P2-2 Hours, P3- 8 hours, P4- 10 hours
P2-2 Hours, P3- 8 hours, P4- 10 hours
What action needs to be taken if any error is faced while assigning incidents for Keurig Green Mountain
Contact with Service Desk
Change the Categorization Step
Change the Assignee group
Closed the incident
What are DL’s for the team CG Network, CG SAP Scheduling, and CG Control-M L1 Monitorin
DL IN IS Keurig - Backup, DL IN IS KEURIG NIS, DL IN gmcr_batchmgmt
DL IN IS KEURIG NIS, DL IN gmcr_batchmgmt, DL IN GMCR CONTROL-M L1
DL IN IS KEURIG NIS, DL IN GMCR CONTROL-M L1, DL IN IS KEURIG WINTEL IMOC
DL IN IS KEURIG WINTEL L3, DL NAR GMCR Security, DL IN IS Keurig - WPS SCCM
Which are the two teams who do not require mails for accepting incidents
CG SAP Scurity, CG Web Middleware
CG SAP Scheduling , Cg Wintel
CG Imoc Wintel, Cg Wintel
None of them
What is the SLA timing for P1 tickets for Keurig Green Mountain
30mins
40 mins
45 mins
25 mins
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