Customer Service Quiz 18.01
Customer Service Mastery Quiz
Test your knowledge and skills in customer service with our engaging quiz designed for professionals in the field. This quiz will challenge you with various scenarios and questions related to customer service standards and product knowledge.
- 11 Multiple Choice Questions
- Real-life Scenarios
- Instant Feedback
What are the Monaco Colours?
White, Ivory, Olive, Natural, Charcoal
White, Pink, Olive, Natural, Black
White, Ivory, Olive, Brown, Charcoal
White, Ivory, Pink, Natural, Charcoa
What fastenings do our duvet covers have?
Zips
Ribbon tie
Buttons
Mix
Scenario: Susan called and is a side sleeper and requires anti allergy, she would like pillows to suit. Which pillows would you reccomend?
Feels Like Down - Medium
Supreme Goose - Firm
Supreme Goose - Soft
Feels Like Down - Firm
Scenario: Karen has a 29 cm deep mattres and recently purchased our FLD toppers, what depth fitted sheet does she require?
Deep
Standard
Extra deep
What Item has the SKU CONN10?
Connection White Throw
Connection Charcoal 50 x 50 cm cushion cover
Connection Pink Bedspread
Connection Navy 65 x 65 cm cushion cover
Who should I email to provide a code for a free collection?
Abby and CSAdmin
Holly and Polly
Abby, Holly and Polly
CSadmin
Something is highlighted blue on a canned response - Why?
This can be ignored
Action is required by me
Action is required by CSAdmin
Action is required by the Customer
Scenario: Rodger's parcel has arrived in a blue bag, is this damaged?
Yes
No
No idea
Scenario: Jeff would like his details removed, how do you action this?
Delete the email thread and ask senior to check for account
Delete the email thread, magento order(s) and seek senior for advice
Delete all emails, Magento order, FD Customer Info and ask senior to check for account
Seek advice from Senior
I am writing a template to CSAdmin and need this reviewed urgently, what do I do?
Send template as normal with usual title including "urgent"
Send template but only input "URGENT " and order number as subject
Send template as normal - Message CSAdmin person
Send template - Message CSAdmin/Senior
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