Book4Time Knowledge Quiz

A serene spa environment with calming colors, featuring spa services like massages and facials, along with relaxation symbols like candles and soft towels.

Canyon Ranch Spa Knowledge Quiz

Challenge your knowledge of Canyon Ranch Spa services with our engaging quiz. Perfect for both beginners and seasoned experts, this quiz covers essential details to enhance your guest experience.

10 thought-provoking questions
Multiple choice and open-ended questions
Immediate feedback on your answers

10 Questions2 MinutesCreated by EngagingExpert32

When a guest approaches the front desk stating they are checking in for services, what should be the first response when assisting the guest?

Ask the guest for their photo ID and last name.

Greet the guest with a warm welcome to Canyon Ranch Spa with eye contact.

Ask the guest if they have ever been at Canyon Ranch Spa before.

Ask the guest if they want to add enhancements to their services.

What are the 3 main things you should confirm with the guest when booking appointments?

Ask if the guest is staying at the hotel, if they had a meal before arriving to the spa, and how long do they plan to stay in the spa to use the Aquavana

Do they have any pets, what does your credit score look like, and what religion do they follow.

What time/day would they like to book their appointment on, do they have a gender preference with the service provider, and do they have any medical conditions or allergies we should be aware of when booking appointments

What is the city you were born in, name of your first pet, and mother's maiden name.

The following enhancements are offered for massage services

Eucalyptus shower spray / CBD Cream / Hot Stones / HyperVolt or Theragun hand held massage gun

Incense burner / aroma therapy candle / massage roller / 1 glass of wine

Ice Pack / Heat Pack / Assisted Stretching / hot herbal tea

Ayurvedic Oil (Soothing, Energizing, Calming) / Tension Balm / Peppermint Foot Scrub / Moist Hair & Scalp

When booking services for a minor, the age requirement to book must be 14 years old and accompanied by a legal guardian of 18 years of age. The service provider must be the same gender as the minor and the service must be booked as a couple.

True

False

It is 1:45pm when the guest walks up to book an 80 minute Deep Tissue Massage with a female therapist for 6pm the following day. What is the cancellation policy for this particular booking?

A guest wanted to get their receipt from their visit a week ago. What is the pathway to locate the guest previous transactions and receipts?

Go to scheduler the date the guest received services, right click and select audit log to see if the guest did received services and finally go to Spa Reservation Intinerary.

Go to Customer Search, type guest first and last name, select the guest profile and click Past History to find the receipt you want to print by clicking on the blue number link.

We do not have the ability to reprint receipts. A request must be submitted to accounting who will be the one to send the guest their previous service receipts.

The guest must fill out a written request first before a receipt is printed out.

The guest comes to the desk but informs you that they have to a meeting to attend and it is now conflicting with the service scheduled in an hour. Does the guest qualify for a Move Fee and how much would the fee cost?

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Canyon Ranch Spa Knowledge Quiz

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