ServiceNow Certification
ServiceNow Certification Quiz
Test your knowledge and skills with our comprehensive ServiceNow Certification Quiz! This quiz consists of 196 carefully crafted questions designed to challenge your understanding of ServiceNow fun
- Engaging multiple-choice questions
- Covers a wide range of ServiceNow topics
- Ideal for certification exam preparation
What section on a task record would you use to see the most recent update made to a record?
I) Journal
Iii) update log
Iv) audit log
V) diary
Vi) activity
Ii) Timeline
What are examples of UI actions, relating to lists? Choose four answers?
A) List buttons
B) list context menu
C) list choices
D) list links
E) list control
F) lists overwrite
Which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations?
A) Flows
B) Action sequence
C) Flow diagrams
D) action sets
E) task flows
When a Flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of that runtime value?
A) data pill runtime value
B) sequence runtime value
C) starting runtime value
D) trigger runtime value
E) input runtime value
The employee on-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?
A) create order guide
B) create requested item
C) create record producer
D) create on boarding bot
6. Which resource would you use to determine if a specific user could contribute to a particular knowledge base?
User criteria diagnostics
Sn_kb_author role
User criteria job log
knowledge author group
KB author group
7. If a knowledge base has no access details specified. What users are able to read articles in that knowledge base?
no users
itil users
users with kb_user role
any user with an articles for permalink
any active user
8. While showing a customer their incident form, they ask to change the priority field title to display their internal terminology Pvalue. How would you do that? Choose two answers?
right click on priority and select configure dictionary
right click on priority and select configure label
right click on priority and select configure display settings
right click on priority and select configure column
9. What access does a user need to be able to import articles to a knowledge base?
Sn_Knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
10. What controls the publishing and retiring process for knowledge articles?
workflow designer
workflows
state life cycle
approval policies
approval definitions
11. What is an advantage of defining relationship types between ci classes?
Improves data quality, as the CIs will automatically be related when CMDB is activated.
it prevents users from relating CIs incorrectly.
it automates the loading of the ci dependency view.
makes relating CIs easier, because predefined relationship suggests which type of CIs should be
12. When using the CI dependency view, how would you view the relationship between one CI and another CI?
right click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
13. Of the Ci tables, which is a base table of the CMDB hierarchy?
ECMDB
Cmdb_rel_ci
Cmdb_ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
14. What table acts as a staging area for records imported from a data source?
staging table
temp table
transform table
import set row table
15. Which field (or fields) is used as a unique key during imports?
Sys IDs
match fields
coalesce fields
key fields
16. What module enables an administrator to define destinations for imported data on any ServiceNow table?
field transform
schema map
import map
transform map
17. The customer wants all users to have access to the records in the offerings table. What setting on access control definition would you use to grant access to all of the offering table records?
Offering. None
None. Offering
Offering. Name
Offering
18. A manager wants to review a snapshot of month end sales performance data, as compared to sales target. In addition, the manager wants to able to see those monthly numbers trended overtime and forecasted into the future. What capability do you suggest for this manager?
schedule reports, accustoms snapshot table and projection report
scheduled reports, a custom snapshot table and a trend report.
performance analytics.
scheduled reports and excel
key performance indicators.
19. Which component of a table contains a piece of data for one record?
Field
Factor
data point
item
element
20. What do you click when you have made modifications to your report, and you want to see the results without saving?
Run
Execute
Test
Preview
try it
21. The report designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data?
Data
Format
Configure
Style
group by
22. What section on the notes tab shows the history of the work documented on the record?
Journal
Activity
Timeline
audit log
diary
23. Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. How would you approach this requirement?
Set who will receive to subscribable
on the send to tab, add caller field, dot walk to caller’s manager to add manager.
Create workflow and include a notification in the workflow
on who will receive tab, select copy manager checkbox.
on who will receive tab, add caller field, dot walk to caller’s Manager to add managers.
24. An IT User calls the service desk Because they need to work on task records. All they can see his self-service on their homepage when they log into the service now instance. What issue could explain this? Choose two answers?
their user record was not approved by their managers
that user account does not belong to any group which contains the ITIL role.
their user account is not logged in property
their user account does not have itil role
That user account failed LDAP authentication
25. What type of rules specify which user groups are responsible to work on different types of tasks?
On call
Assignment
Routing
Calendar
Escalation
26. Using the module. System properties> my company. What branding options are available?
banner image, banner text, colour scheme
company name, company logo
banner image, banner text
company name, company logo, colour scheme
27. From form designer, how would you define a section, so it displays as a tab?
Click the gear and check the tab option
Click context menu > configure tabs
add .tab to the end of the section name
add _tap to the end of the section name
name the section
28. When looking at a long list of records, you want to quickly filter, to show only those which have category of hardware. How might you do that?
on breadcrumbs, click > icon, type hardware and click enter
right click on the magnifier, type hardware and click enter
click funnel icon, type hardware and click enter.
on the list, locate and right click on the value Hardware, select show matching
on the category column header, right click and select show > hardware.
29. Groups are defined at what?
An escalation pod
a collection of subject matter experts
a department
A team of users
A correction of users
30. What is the best way to learn about performance analytics?
use the ServiceNow wiki
schedule a demo with ServiceNow sales team
take a service now performance analytics course on now learning
activate the plugin on your production environment and start the default data collectors.
31. A subject matter expert routinely receives task which have been worked by first and level support before receiving the assignment. What could you suggest, to make it easier for the expert to read only the work notes in the activity log?
click contexts menu > work notes view
click funnel icon and select only work notes
click Context menu > history
click personalise icon and select activity stream
right click form header > form layout > add work note section
32. For a customer’s inventory application, several inventory applications fields on a needed-on inventory ticket. This ticket will be assigned to inventory support team members. How would you start to implement this requirement?
create inventory table as a new base table. Then add inventory specification fields as needed.
create inventory table with the inventory specification fields. In create view between the inventory and task table.
create the inventory table with the inventory specification fields. Then create many to many relationships between the inventory and the task table.
create inventory table as an extended table from the task table. Then add the inventory specification fields, as needed.
33. When using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. When viewing the report inside the designer, how would you make a copy of the report?
click on the paper icon and select create new.
click on the down triangle and select insert and stay
click on the properties tab and select save as
click on context menu and select insert and stay
click on the funnel icon and create copy
34. Your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. How would you meet this requirement?
on the knowledge base, add user criteria with the manager can read script to the can read list, publish article to any category.
on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category
on the knowledge base, create an HR manager category, add user criteria for HR manager group on the categories can read list, then publish the article to that category.
on the knowledge article, add user criteria for HR manager group on the can read list, then publish article to any category
35. While testing a catalog item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob Smith, but not for any of the other requests. What could explain the issue?
the manager does not have a delegate assigned
there is a business rule, excluding bob Smith with from any approvals
the Bob Smith user account, does not have a manager specified
Bob Smith is a VIP
Bob Smith does not have a delegate set up on his account
36. What module do you use to access the report that are available to you?
self-service> my reports
reports> overview
report's> home page
report's> view/run
self-service> my dashboards
37. Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2 answers?
Comply with ISO audit requirements
smaller update sets can be imported to production during business hours
reduce potential conflicts
improve ability to troubleshoot issues with the default update set
make it easier to identify and review changes
keeps update set logs shorter
Make it easier for developers to organise their work
38. Which flow components allow you to specify when a flow should be run?
Trigger and condition
trigger and condition pill
condition and table
scope and trigger condition
trigger criteria and clock
39. A customer has asked for the following updates to a form: make resolution code mandatory, when state is changed to resolved, hide major incident checkbox, unless logged in user as major incident manager role. What type of rules would you use to implement this requirement?
field Lipper
UI policy and actions
UI design
dictionary design
form constraint
40. What utility enables process owners to other cross enterprise workflows within a single unified process?
Flow editor
floor designer
workflow manager
process owner dashboard
process workflow designer
process automation designer
process flow manager
41. Which type of script runs in the browser?
flow designer actions
script includes
business rules
ACL scripts
transform maps
UI policies and client scripts
42. It time for end user is based on the round trip between the client and the server. What activities are included in the round trips?
Submit+ query
request+ response
insert+ verify
save+ update
write+ read
43. What instance resource allows you to access guided tours, information about actions, and instruction on how to use inputs and outputs in your flow?
Getting started
Wiki
help panel (question mark Icon)
Docs
user guide
community
44. Here is as example of the criteria set for a knowledge base: Companies: ACME North America, department: HR, groups: ACME MANAGERS, Match all: yes. In this example, what user would have access to this knowledge base?
members of the acme managers group, and HR department, regardless of geography.
Employees of the ACME North America, who are members of HR department or the ACME managers group
members of the ACME Manager group, who are also members of HR departments and part of ACME North America
users which are members of either ACME North America, or HR department or ACME Managers group
45. What is a set of condition applied to a table list to show as subset of the data?
Mask
Divisor
Filter
Funnel
Query
46. What are the different ways you can create a favourite for a particular record? Choose two answers?
from the record related links, click add favourites
from the record form header, click the star icon
from the record form header, click additional action menus and select create favourite
from list, click the star icon
from list, drag record number to favourites on the navigator.
from the record form header, click paperclip icon.
47. If you have the impersonate role, what type of user are you not able to impersonate?
Extended security admin
security desk users
special agents
government customers
security incident response users
48. On a list, what part of the table, does each column show?
an element
a relationship
a record
a attribute
a Field
49. Which type of field allows you to enter freely using letters, numbers, and special characters?
multi line text
single line text
open text
text
string
50 To quickly return to your instances home page, what item would you click?
star icon
shortcuts icon
navigation header
gear icon
instance logo
user menu
51. Which admin role is required to make changes to high security setting?
Ad_admin
High_sec_admin
Sn_ad_admin
Admin
Security_admin
52. With the admin role, a user would have access to all platform features, functions, and data with what exceptions?
High security and human resources
human resources and security operations
employee personality identification information and security operations
human resource and enterprise CMDB
security operations and vulnerability response
53. From the my approval module, you want to quickly authorize a request. How can you do this quickly from the list view?
right click on the requested state, select approve
right click on the approval number, select approve
select approval record by checking box, click on green check
right click on the approval number, select approved, click green check
54. What attributes you can manage using system properties> basic configuration UI16? Choose five answers?
default calendar
default region
base theme
preferred browser
font style
banner image
start-up sound
browser tab title
animation style
user photo icon on/off
module text colour
header background colour
default homepage
55. What module do you use to access the full screen view of connect?
Connect> dashboard
Connect> workspace
Connect> connect chat
Connect> tools> workspace
Connect> agent workspace
56. A new employee joins the IT department and needs to perform work assigned to network and Hardware groups. How would you set up their access? Choose 3 answers?
add user account to hardware group
add user account to ACL
add user account to itil group
Create user account
add user account to IT knowledge base
Add user account to network group
57. When would you use the following steps? i) Homepage admin > pages ii) Right click on homepage record iii) select unload portal page
to add a homepage to an update set
to delete homepage
to publish a homepage to the portal
to retire homepage
58. On a business rule, when setting determines at what points the rule executes. What are the options for specifying that timing?
Prior to, synchronous, on update
Insert, update, delete, query
Before, synchronous, schedule job, views
Before, after, Async, display
60. Which script can run when a record is displayed, inserted, updated, deleted or when a table is queried?
client script
business rule
UI script
scheduled job
record rule
61. What process allows user to create, categorise, review, approve and browse important information in a centralised location that is shared by the entire organization?
Self-service management
Knowledge-centered management
knowledge management
business information management
information portal management
62. Which storefront is a single location for accessing prebuilt spokes, to quickly integrate with 3rd party services to build and share content?
integration portal
integration store
service now spoke store
integration one stop
ServiceNow store
integration spoke hub
spoke store
63. Which role can manage multiple knowledge bases?
Sn_kb_admin
Kb_Admin
Knowledge_admin
Knowledge_base_admin
64. You are creating a catalog item for ordering a new desktop computer. The computer have these options: colour: black or silver, ram: 32 MB or 64 MB, keyboard: standard or economic, monitor: 24 inch or 32 inch. How would you add this option to the catalog item form?
add choices
add UI options
add variables
add fields
65. A service catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
requested for
requested by
approving manager
delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?
create an order guide which includes all variables; then copy and hide variables as needed.
create one variable set for the four variables; then add the variable set to each of the eighty catalog items
create a variable set template; they apply to all of the catalog items
create a record producer that contains the four fields; then add to the record producer related list on the catalog items
create a floor designer action, with variable set data pill; then apply flow to all of the eighty catalog items
66. What is the best practice regarding data imports?
plan time before your import to remove obsolete or inaccurate data.
use extremely large import sets, instead of multiple large import sets.
adjust your transform maps, after the data is loaded into the target table
create a new import set table for each new data load
monitor data quality and clean imported data using the data scrub workspace
67. Which service now resource can be used as a blueprint to map your IT services to service now?
Configuration management database (CMDB)
now learning
service now wiki
service mapping guided setup
common service data model (CSDM)
IT service management (ITSM)
68. What are the steps for importing data using an import set?
Identify source: import transform map; run transformer; verify import
Load the data; create transform map; transform data; clean up import table
select source file; run auto map; transform data; clean up target table
set up LDAP; run auto map; transform data; clean up target table
69. You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notification?
Flows
approval criteria
approval chains
approval delegates
parent child approvers
70. When importing data, what happens to imported rows, if no coalesce field is specified?
all rows are treated as new records, but error will be flagged in the import log
duplicate rows are rejected from the import
all rows are treated as new records. No existing records were updated
all rows or rejected from the import, as coalesce field is required
71. What tool allows you to drag and drop to specify links between source fields on an import set table and destination fields on any service now table?
Mapping assist utility
import workspace
data source map
import designer
transform designer
transform dashboard
72. When importing data from a spreadsheet which step defines where the incoming data columns will be written in the receiving tables?
schedule transform
select data source
field mapping
load data
create transform app
73. To quickly return to a homepage you were using 5 minutes ago, which item would you click?
gear icon
clock icon
right click history
homepage icon
history module
start icon
74. What is the most important thing to remember about activating a plugin?
install dependent plugins first
tick the box for adding demo data
plugins once installed cannot be uninstalled
submit HI ticket to get Authorization
plugins are prohibited in personal developer instances
75. Certain tables have a prefix like HR_. Which kind of tables has a name that starts with a custom prefix?
excluded table
scooped application table
system table
explanation table
Xray search table
76. Within the report library, there are many baseline reports that can be used for learning about reports. What could you search for to locate ITIL best practice indicator reports?
KPI
ITSM
ITIL
PA
Sn_itil
77. While on an incident record, how would you add a tag for” special Handling” To the record?
click on the context menu, select add tag, type special handling, press enter
on the special handling field, check the box
on the tag field, select special handling from the choice list
click on the …. icon, click add tag, type special handling, press enter
78. When using context menu on list, form, and column headings, what are the quick way to access the menus? Choose two answers?
right click on the list, form, or column heading
click on context menu icon
shift click on the list, form, or column heading
double click on the list, form, or column heading.
Ctrl M
79. Which icon in the banner do you use to turn on the application picker and the update set picker?
Magnifier
check box
question mark
Gear
chat bubbles
80. A new service desk employee in Latin America Complaints that the create dates and time are incorrect on their incident list. What would you suggest to fix this issue?
use the system properties to correct the instance time zone
have them correct the time zone on their computer
recommend they use Chrome instead of explorer
Have them use the gear icon to set the employees time zone
have them clear their cache
81. A department uses SLA data extensively to run reports. They keep asking for help with building reports off of the same set of tables. They seem to be conducted by dot walking. What could you do to make it easier for them to build their reports?
System table flow house their reporting data
write knowledge articles explaining how to do dot walking
create a data source for them and show them how to use it
send a team member to a reporting class knock out any untrained users
show them how to export to excel format
82. What are examples of core tables in the ServiceNow platform?
Team, party, awards
User, task, incident
Work, caller, timecard
base configuration item, configuration item, base task
83. What are benefits of assigning work tasks to a group, rather than to an individual? Choose five answers?
group members can avoid task which are nearing SLA breach
group members can pick task based on the SLA urgency
Site support members can pick task based on location
groups can assign task to users based on on-call schedules
group can assign task to users based on skills
groups can assign task to user based on availability
group members can pick task, based on highest priority
group members can choose their preferred task from my groups works
84. What sections on the CI form, can you find information about the other CIs associated with your CI?
related list
related items
affected CI tab
related links
child CI tab
85. A manager wants to run a report showing how many service requests have been fulfilled for business cards since the beginning of the year. What table would they select for building this report?
Request[sc_req]
requested item[sc_req_item]
task[task]
catalog item[sc_cat_item]
catalog task[sc_task]
service catalog[sc_catalog]
86. Your customer requires that they be able to monitor which users are performing impersonation in their instance. What would you do to meet that requirement?
add the role log write[sn_Log_write] to the impersonator group
activate the glide.sys.log_impersonation script
create user update set for impersonation tracking
on the impersonator role record, right click and select create log
from the user icon, select elevate roles
87. Sections on a form can appear as: one or two columns, tabs. From form designer, how do you define a section, so it displays as a tab?
name the section
add_tab to the end of the section name
add. Tab to the end of the section name
click context menu> configure tabs
click the gear and check the tab option
88. A manager is complaining that they can't get the data then they need on a report, because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot walking will meet the requirement and it is not possible. What else might you try to help this manager?
create a database view
create a report source
create a custom table
export the tables to spreadsheet
create a report template
89. Tables can be characterised in multiple ways. Which of this combination is impossible? choose 2 answers?
custom and core
customer and child
base and parent
custom and parent
core and base
child and core
custom and base
parent and child
90. What are advantages of using flow designer? Choose three answers?
supports legacy workflows
less manual scripting
enables complicated scripting
reduces technical debt
supports advanced developers
compliments the integration store
smooth integration with 3rd party systems
91. What policies are applied to all data entered into the platform via form (UI), import sets or web services?
data submission policies
data quality policies
data integrity policies
data policies
write policies
92. You have been asked to configure form so an Employee could order a tablet and select the standard accessory options to purchase with it. these Standard options are carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? Choose three answers?
on shopping cart configuration, select options to show the add accessories button
create one catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector
create catalog item for the tablet and add a variable set to the form for the accessory options
Create a record producer and on the form, add a checkbox variable for each accessory options.
create catalog item for the tablet, and on the form, add a checkbox variable for each accessory option
93. When moving a homepage or dashboard between instances, what must you remember?
they are automatically added to the updates set
create a separate update set for them
they can be moved using zip files
they cannot be moved via XML
manually add them to the update set
they cannot be moved via updates set
94. When be set up with many to many relationships. What is a classic example of a scenario where the tables could have many to many relationships?
A task can trigger many workflows and workflow can trigger many tasks
vendors can sell multiple products and products can be sold by multiple vendors
request can contain many items and items can be any item from the catalogs
a configuration item can belong to multiple classes and classes can contain multiple configuration items
95. Your customer wants to add the company’s email banner to each customer Facing email notification. How would you approach this requirement?
create a company HTTP email wrapper
create a company email template
create a company CSS package for emails
create a company email header and footer
96. What catalog tool would you use to create a catalog item or record producer?
catalog formatter
catalog flow builder
catalog builder
catalog designer
variable designer
form designer
workflow designer
97. On a form header, what icon would you Click to access template features?
paper clip
stamp
context menu
more options (….)
98. Which tab on the knowledge base record, would you use to identify the set of users who are able to read articles in that knowledge base?
can read
access list
accessible to
can access
99. When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? choose 3 answers?
Outages > Task number
catalog task> parent
HR case> parent
Problem
release phase
100. In flow designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
Data pill
data trigger
data element
field icon
field value
101. Which module would you use to create a new automation of business logic such as approvals, task and notifications?
Process Automation> active flows
process automation> flow administration
process automation> process flow
process automation> workflow editor
process automation> flow designer
102. What are the different types of data sources, which may be imported into service now? Choose 4 answers?
implementation spoke
JDBC connection
DataHub
network server
LDAP connection
local sources (i.e., XML, CSV, excel)
103. What are the examples of UI actions relating to forms? Choose three answers?
form context menu
form columns
form links
form buttons
form View
104. Which icon would you double Click to expand and collapse the list of all applications and modules?
Funnel
Clock
Application
Star
105. On what part of the service now instance, would you find the option to impersonate user?
content frame
module
application navigator
banner
106. What are the main components of the form design interface? Choose 3 answers?
field picker
field layout
form layout
page header
field navigator
107. What features are available in knowledge management to support continuous improvement on the knowledge articles? Choose 4 answers?
flag article
tag as helpful
submit KB Errata
click frowning icon
Add comments
rate with stars
108. When a custom table is created, which access control rules are automatically created? Choose 4 answers?
Update
Execute
Create
Read
Delete
Write
109. When you set a policy that is applied to all data entered into the platform (UI, import sets, or web services). Where does this policy required the Default?
Network
Server
Client
Browser
110. Which tool is used to define relationship between fields in an imports Set table and a target table?
schema map
transform schema
transform map
field transformer
111. How would you navigate to the schema map for a table?
system definitions> tables. Select table. Go to related links and click show schema map
system dictionary> show schema map. Select table
system definition> dictionary. Select table. Go to related links and click show schema map
system definition> show schema map. Select table
112. What feature allows you to limit users able to contribute or read knowledge within a knowledge base?
Roles
user criteria
categories
groups
113. What does natural language query allow you to do on a list?
set list filter, using audible commands
filter list by typing in a phrase
predict the filter desired by the user
Speak to the condition builder
automatically select a filter based on keywords
114. Your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. How would you meet this requirement?
Add user criteria for HR manager group on the can read list of the article
add user criteria for HR manager group on the categories can read list
on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category.
On the knowledge base, add user criteria with a manager can read script to the can read list, publish articles to any category
115. What type of entitles can receive task assignments, in service now? Choose two answers?
Groups
Departments
Teams
Users
116. What capability allows user to create dashboards with big widgets to visualise data over time in order to identify areas of improvement?
Reporting
scheduled reports
analytics reports
performance analytics
117. Which would you follow when testing a catalogue item that has a manager approval flow? Choose three answers?
make sure the latest flows are activated.
use the instance Incognito settings to quickly toggle between requester and approval
use your admin account, so you can approve the items quickly
impersonate the requester to ensure the form works
make sure the requesters user record as manager specified
Create and select your testing update set before starting the test cases.
118. When designing a flow, how do you reference data from a record, in that flow?
Use the condition builder to specify the desired values
drag the data pill onto the flow definition
add the table reference using the slush bucket
specify the source table on the data pill related list
drag the table icon onto the flow definition
119. After finishing your work on high security setting, what is a possible way to return to normal admin security levels?
Select global update set
end impersonation
use system administration> normal security module
select normal role
logout and back in
120. Access controls are evaluated in this order: 1. Match Object against table ACL 2. Match The object against field ACL. Within step one above, what order are the table ACLs evaluated?
general to specific: table ACL, table.field ACL, parent table. field ACL
specific to general: table.field ACL, parent table.field ACL, * Field ACL
top to bottom: wildcard table ACL, parent table ACL, table ACL
bottom to top: table ACL, table. field ACL, parent table. field ACL
specific to general: table ACL, parent table ACL, wildcard(*) ACL
121. When selecting the target table for an import, which table can you select? Choose three answers?
related tables, using dot walk
tables outside of servicenow
tables within the existing application scope
tables within the global scope
tables which allow write access to other applications
122. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: 1. Incidents where the state is closed, 2. Incidents where assignment group is network. After clicking the funnel icon, what should the user do?
define the first condition; click AND button; define second condition; click run
define the first condition; click OR button; define second condition; press enter
define the first condition; click> icon on breadcrumb, define second condition; press enter
define the first condition; click> icon on breadcrumb, define second condition; click run
define the first condition; click AND button; define second condition; press enter
123. What import utility does the system use when the field names on the import set match the name of the fields on the target table?
scheme mapping
mapping assist tool
automatic mapping
mapping dashboard
124. Report designer contains different sections for configuring your report which section is used to adjust the look of your report, including colours, titles and legend layout?
Format
Configure
Layout
Style
125. Which statement correctly describes the difference between a client script and a business rule?
Client scripting executes before a record is loaded and a business rule executes after a record is loaded
a client script executes on the server and a business rule executes on the client
a client script executes before a record is loaded and a business rule executes after a record is updated
a client script executes on the client and a business rule executes on the server
126. What are the advantages of using flow designer? Choose three answers?
reduces technical debt
enables complicated scripting
less manual scripting
smooth integration with 3rd party system
supports advanced developers
127. What tool is used to import data from various data sources and map that data into service now tables?
Update set
data pack
import set
transform set
128. How would you distinguish between a base class table and a parent class table?
extended tables can be extended from parent tables or base tables; but they cannot be extended from both.
base class table is not extended from another table. Parent class tables may be extended from another table
base class tables always have tables extended from them. Parent tables do not have tables extended from them
extended tables are always extended from parent tables. Extended tables are usually extended from base tables
129. What are three security modules often used by the System Administrator? Choose three answers?
system security> security
system properties> security
system security> high security settings
self-service> my access
system security> access control (ACL)
130. On a filter condition, which component is always a choice list?
Operator
filter criteria
match criteria
operation
131. Many actions are included with the flow designer, what are some frequently used core-actions? Choose four answers?
look for update
wait for condition
create record
look up record
ask for approval
wait for match
132. For your implementation, the following tables are extended from each other. 1) Incident table is extended from task table 2) super incident table is extended from incident table. In this situation, which tables are parent, child and base tables? Choose five answers?
super incident table is a parent table
super incident table is a child table
task table is a child table
super incident table is a base table
task table is a parent table
incident table is a base table
task table is a base table
incident table is a parent table
incident table is a child table
133. Which is the most efficient way to move large amount of data between instances?
Update sets
export to data package
export to zip
export to XML
134. Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues?
CI health dashboard
event management homepage
service dashboard
CI dependency view
135. When importing spreadsheet data into service now, what is the first step in the process?
select coalesce
select import set
define data source
run data scrabber
load data
136. When managing tags, you can adjust who is able to see it. What are the visibility options? Choose three answers?
Everyone
groups and users
me
Admins
Roles and permissions
137. Which modules can you use to create a new table? Choose two answers?
tables and columns
dictionary
schema map
tables
138. What service now feature allows you to include data from a secondary related table on a report?
outer join
joins
SQL
dot walking
139. Which of the following are not included in an update set by default? Choose 3 Answers?
Business rules
Schedules
scheduled jobs
transcripts
home pages
data
140. What options can you see, when you right click on a CI, from the CI dependency view map? Choose three answers?
view affected Cis
view cases
view related tasks
view recent outages
view knowledge
141. You have heard about a new application released by service now. You want to try it out, to see if it might be useful for your company’s service now implementation. What would be the best way to get hands on experience with the new application?
active the application plug in, on your personal dev instance
check the latest release notes on docs.servicenow.com
search the wiki for sales demo request form
Activate the application plug in, on your company’s production instance.
142. On a filter condition, there is an element, which is based on the table, the user access rights, and column on the table. What is this element called?
Column
Field
data element
attribute
label
143. Which module would you use to customize your instance banner image, text and colours?
service portal> portals> branding
system properties> basic configuration UI16
system UI> UI pages> branding
home page admin> pages> branding
system properties> branding
144. Which service now capability provides assistance to help users obtain information, make decisions and perform common work task via messaging interface?
Knowledge chat
virtual agent
now support
chat box
agent workspace
145. Service now contains over 25 different report types. What are some of the types? Choose five answers?
Semi-donut
Speedometer
Donut
Thermometer
Pie
Horizontal Bar
Odometer
146. On the CI dependency view, what enables you to trace from an infrastructure item, like a server, to the server that dependent on that server?
Transform app
Relationships
automapping utility
service tracer
147. Which one statement correctly describes access control rule evalution?
roles are evaluated from the general to specific, so a table rule must be active to continue.
if a row level rule and a field level rule exist, both rules must be true before an operation is allowed
rules are evaluated using roles. The role with the most permissions evaluates the rules first
if more than one rules applies to a row, the older rule is evaluated first
148. Which one of the following describe the primary operations performed against tables in the service now platform?
create, read, upload, delete
capture, rate, write, develop
create, rate, update, delete
create, read, write, delete
149. What are advantages of using spokes for integration? Choose 3 answers?
free spokes are available in the ServiceNow store
reduces the need for code
features scale and control mechanism
ensures discoverability and reuse
automated event management
150. When looking at a long list of records, you want to quickly filter, to show only those which have short description containing email. How might you do that?
on search box, select text, type email, click enter
click list magnifier to expand column search, on short description, type email, click enter
click list magnifier to expand column search, on short description, type %email, click enter
click list magnifier to expand column search, on short description, type *email, click enter
150. When looking at a long list of records, you want to quickly filter, to show only those which have short description containing email. How might you do that?
on search box, select text, type email, click enter
click list magnifier to expand column search, on short description, type email, click enter
click list magnifier to expand column search, on short description, type %email, click enter
click list magnifier to expand column search, on short description, type *email, click enter
151. A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?
on my work list, select activity stream icon to show a frame with live updates
select service desk> my work dashboard
open an agent workspace tab for each record he wants to monitor
click on the eyeglass icon to expand the monitor frame
152. You have an existing customer, who is using work floors for their catalog item. Existing purchasing policies to require approval for any request that totals over $1000. However, management wants to change the approval threshold to $1500. Which workflow would you update to make this change?
service approval processing
purchasing process flow
service catalog request
service catalog item request
153. After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers?
create application menu with the same name as the table label
set the font style on both the application menu and the module
specify which roles are able to see the module
set the filter condition on the application module
Create module with the plural of the table label
specify which roles are able to see the application menu
156. From a form, what would you Click to modify the order of the fields on the form? Choose 2 answers?
context menu> configure> form layout
context menu> configure> form designer
right click on header> configure> form design
context menu> form> layout
right click on header> configure>UX dashboard
157. On access control definitions, what are ways you can set the permissions on a table? Choose 3 answers?
Groups
Roles
script that sets the answer variable to true or false
CRUD
conditional expressions
158. What is used to determine user access to knowledge bases or a knowledge article?
read access flag
privacy settings
user criteria
sn_kb_read, sn_article_read
159. What is the result of the order in which access controls are evaluated?
Ensures user has access to the application, before evaluating access to a module within the application
ensures user has access to the fields in a table, before considering their access to the table
Ensures user has access to a table, before evaluating access to a field in the table
ensures user can get to work as quickly as possible.
160. What is a no-code approach to control the mandatory or read only state of a form field?
Client script
UI action
UI policy
UI Rule
UI Script
161. Which module is used as the first step for importing data?
Transform data
coalesce data
Load data
import data
162. Which tool graphically displays an infrastructure view for a configuration item (CI) and Its relationship with the other CIs?
Schema map
dependency view
dependency map
database view
163. Group records are stored in which table?
Group[sys_user_group]
Group[s_sys_group]
Group[u_sys_group]
Group[sn_sys_group]
164. What is the most common role that has access to almost all platform features, Functions and data?
security admin[security_admin]
System Administrator[admin]
Sys admin[sys_admin]
Admin[sn_admin]
Base admin[base_admin]
165. What service now features can be triggered by events, and is used to inform users about activities or updates in service now?
Emails
Texts
Alerts
Events
Notifications
166. The serviceNow platform includes which type of interfaces? Choose 3 answers?
black office dashboard
Now mobile apps
service portals
field service task board
now platform user interfaces
agent Control Center
167. An IT manager is responsible for the network and hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the service desk > My Groups Work List. What could explain this?
the manager is not a member of the network and hardware groups.
the assignment group manager field is empty.
the manager is not a member of the service desk group
the manager does not have the ITIL role.
168. You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? Choose 2 answers?
select fields and columns module
select field class manager module
click on context menu, select configure > form design
right click on the form header, select configure > form layout
169. A role is defined as what?
A persona in a workflow
a set of user access policies
a collection of permissions
a set of access control rules
170. Which application is used primarily to load data into service now?
data import configuration
system import sets
import management
import hub
171. What are the three key tables in an enterprise CMDB? Choose 3 answers?
Sn_cmdb_bak
Sn_cmdb_ci
Cmdb_rel_ci
Cmdb_bak
Cmdb_ci
Cmdb
Sn_cmdb
172. How would you define an access control, to allow a user with itil role to have permission to create incident records?
Name: incident.none; operation: create; role: itil
Name: incident. *; operation: write; Permission: itil
Name: incident.none; permission: create; role: itil
Name: incident. *; Permission: write; role: itil
Name: incident.Any; operation: write; Permission: itil
173. What do you activate when you want to add applications or functionality within your development instance?
Patch
app updated set
app package
plugin
updated pack
174. From a form, what would you Click to add additional fields to the form? Choose 2 answers?
right click on header > add > field
context menu > form > layout
context menu > configure > form design
context menu > configure > Form layout
context menu > form > designer
right click on header > configure > UX dashboard
175. What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
scenario dashboard
how much service data model (CSDM) Product View
CMDB Use Case Modeler
CI Use Case Modeler
176. Service now contains a resource which provides the following: 1) A standard and shared set of service related definition across service now products and platforms that will enable and support true service level reporting. 2) A CMDB framework across our products and platforms that will enable and support multiple configuration strategies. What resource do these statements describe?
information technology infrastructure library (ITIL)
configuration management database (CMDB)
common service data model (CSDM)
information technology service management (ITSM)
177. You are asked to create an option in the service catalog, which will allow a user to click get help and describe the issue they are having. These forms should create incident records, which are automatically routed to the service desk, which method would you use?
create record producer
create content item
create catalog item
create order guide
178. What type of query allows you to filter list data using normal words, instead of the condition builder?
natural language query
Alexa query
auto suggest query
machine learning query
predictive intelligence query
179. What is the best practice related to using the default update set for moving customization and instances?
you should not use the default update sets for moving between instances
keep default updates set to maximum of 20 records, for troubleshooting purposes.
submit default updates set to application repository
merge default update sets before moving between instances
180. What is the name of the table relationship, where two or more tables are related in a bidirectional relationship, so that the related records are visible from both tables in a related list?
Database view
Extended
many to many
one to many
181. What function do you use to add buttons, links, and context menu items on forms and list?
UI policies
UI actions
UI settings
UI config
182. What feature do you use to specify which users are you able to access a service catalog item?
Can order tab.
catalog user role
can read role
User criteria
183. Tables may have a one-to-many relationship. From the service catalog, what are examples of tables having a one-to-many relationship? Choose 3 answers?
one cart can have many requests
one request can have many requested items
one approval can have many requests
one requested item can have many approvals
one requested item can have many catalog tasks
184. On a form header, what is the three-bar icon called?
hamburger icon
pancake icon
cake icon
additional actions or context menu
185. A user is complaining that they are seeing a blank page, when they click create new, from your custom inventory application. You have confirmed that they can see the inventory application, and the create new module on the application navigator. What could be the cause of this issue?
create new module has a broken link
user should be using Chrome instead of explorer for their browser.
user has read role, but not the write role on the inventory table
known intermittent issues with UI15
user session has timed out
186. Which service now capability allows you to provide knowledge articles, via a conventional messaging interface?
Virtual agent
now messenger
agent assist
connect agent
187. When moving multiple update sets at one time, what might you do to facilitate the move?
Preview
Test
Batch
Verify
188. What are the components that make up a filter condition? Choose 3 answers?
Field
Column
Value
Operator
match criteria
189. When impersonating a user for testing purpose, what is the best way to return the instance, logged in with in your user account?
logout and back in
turn your computer off and on again
clear browser cache
end impersonation
190. What type of field has a drop down list, from which you can pick from predefined options?
drop down
option
choice
picker
191. A customer requests the following data quality measures to be added: 1. Incident number should be read only on all list and forms, For all users. 2. Short description field should be mandatory, on all records, across all applications, on insert. Which type of policy would you use to meet this requirement?
dictionary design policy
data quality policy
field criteria policy
data policy
192. User records are stored in which table?
User[sys_user]
User[sn_user]
User[u_sys_user]
User[s_user]
193. Your Customer would like to create a new templates to notify users who are affected by network outage at their site. Which module would you use to create a new notification?
system properties > email > settings
administration > notification overview
user preferences > email > notifications
system notification > email > notifications
click gear > notifications > new
194. Two departments (HR onboarding and facilities) have come to you, asking for a way for employees to request event room setup services. The requirements are the same for the form and the task routing to the facilities assignment group. 1) For HR, the item will be used primarily for the onboarding condition, for employees orientation sessions. 2) for facilities, the item will be used for anyone in the company who needs room setup services. However, both departments have their own service catalogs. What do you do, to support these requirements?
create one catalog item for event room setup; then use ACLs to control access.
create one catalog item for HR event room setup and one for facilities even room setup; then publish each to the appropriate catalog
create one catalog item for event room setup; then publish to the parent catalogue, which is accessible to both HR and facilities.
create one catalogue item for event room
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