QA Council: IChase Knowledge Title State Change #28571
Vehicle State Change Quiz
Test your knowledge on the essential procedures and requirements for changing vehicle titles when moving to a new state. This quiz is designed for those involved in vehicle registration processes, helping to ensure compliance and understanding.
- 10 multiple-choice questions
- Score and track your knowledge
- Ideal for professionals in vehicle title management
Is it really necessary to title and register the vehicle in a new state?
Yes
No
Are we able to process a state change request without customer’s current address in new state?
Yes
No
Is LOR (Letter of Request) needed if the customer will be completing the state change process in the DMV?
Yes
No
What is the documentation needed for a third party to initiate a state change request at the DMV?
Power of Attorney
Authorization Letter
Probate Letter
Permission Letter
For lien holding states, if customer and Chase doesn’t have the title (lost title) and they need to register in the new state, they need to?
Call us to get a duplicate
Go to the DMV to initiate the state change
Go to the dealership to get the title
Go to the DMV to request a duplicate title
When the customer needs to register the vehicle in a new state, which tool do you check next after identifying in quest and dealertrack that the title is not found (location “N”)?
Dealertrack
Workcard
Estimated Completion Sharepoint
EIV
If Lien perfection timeframe for a Private label account has passed, and we still show N for title location in quest, we need to:
Initiate Title Maintenance in DT
Open Direct Lien Workcard
Refer to the DMV
Open Title State Change Workcard
If Lien perfection for a direct loan timeframe has passed, and we still show N for title location in quest, we need to:
Initiate Title Maintenance in DT
Open Direct Lien Workcard
Refer to the DMV
Open Title State Change Workcard
How many calendar days does it take for the title to be received after state change request, if its being held electronically?
30 days
21 days
7 days
10 days
Once paper title is received from the previous state, a title state change request will be processed within how many days?
Within 7 Business days
Within 10 Business days
Within 7 days
Within 10 days
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