Conflict and Negotiations
Mastering Conflict and Negotiation
Welcome to the "Mastering Conflict and Negotiation" quiz! This quiz is designed to test your knowledge of conflict management and negotiation strategies within organizations. Gain insights into how conflicts arise and how to effectively manage them.
Participate to discover:
- Key strategies for conflict resolution
- Understanding organizational conflict sources
- Negotiation process steps
What is the ways to manage conflict?
Negotiate
Problem Solving
Designing
All of the above
Why do organizational sources of conflict occur?
They occur because of the hierarchy, management, goal structure or rewards and recognition system and organization has in place.
Because eople often do not get along.
Because different shifts don't produce the same or keep the area as clean
Which from above is not the strategy for managing conflict?
Having special roles and structure
Improving organizational practices
Encouraging appropriate conflict-handling styles
Discrete bad employees
Which from the following is the second step of negotiation process?
Preparation and planning
Definition and ground rules
Clarification and justification
Closure and implementation
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