#23 Make Them Smile!

Always identify yourself, use people's names and smile. Be personally engaged, people don't care how much you know until they know how much you care. Genuine compassion can't be faked.

You clocked out for lunch and called your spouse to check in. Unfortunately, your spouse informs you that they heard from their doctor and the recent tests have come back with some disturbing results. The news shocks you and you are having trouble focusing. In 5 minutes you are due to punch back in. What do you do?

Return to work, sharing the unfortunate news with all of your colleagues.

Notify your manager that you need to take the rest of the day off.

Notify your manager of the details of the situation. Ask for an extra 5 to 10 minutes to clear your mind and focus before returning to work.

Return to work and do your best to get through it, sharing your story with customers to help cope with the situation.

Name

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