Commercial Janitorial Vendor Assessment
The following twenty (20) questions should be answered after watching the following video.
If you have not watched this, please do so before proceeding with these questions.
Your answers will be scored and in order to pass you will need to score 95% or better, so please make sure you take your time and answer deliberately.
If you have any questions, please reach us below.
Best of luck!
YourTeam@CommercialJanitorial.com
800.893.4080
The following twenty (20) questions should be answered after watching the following video.
If you have not watched this, please do so before proceeding with these questions.
Your answers will be scored and in order to pass you will need to score 95% or better, so please make sure you take your time and answer deliberately.
If you have any questions, please reach us below.
Best of luck!
YourTeam@CommercialJanitorial.com
800.893.4080
Who are you representing when you visit the customer?
Commercial Janitorial
Your Company
Both Commercial Janitorial and Your Company
Yourself
What should you wear when visiting with the client?
Commercial Janitorial shirt, tucked into black or kaki pants
Any nice looking shirt, tucked into black or kaki pants
Your company logo shirt, tucked into black or kaki pants
All answers listed
Whose responsibility is it to get directions to the property?
Commercial Janitorial should provide me step by step navigation
It is my responsibility to make sure I research the property address
Commercial Janitorial will call me while on my way to help me navigate to the correct location
None of the answers listed
What information should I gather and provide to Commercial Janitorial as part of the bid walk?
At least 5 pictures of dirty areas
Any extra services the customer may need
My estimated man hours
All answers listed
What information should always be in my Commercial Janitorial binder?
Commercial Janitorial business cards
My personal business cards for backup
All answers listed
A personal picture to show the customer
When it comes to pricing, I should NEVER:
Charge more than $25 / hour
Provide the pricing to the customer directly
Price items outside of the scope of work
Email the pricing to Commercial Janitorial
What should you do if you need to change the appointment with the client?
Call the customer and reschedule
Notify Commercial Janitorial so they can reschedule
Nothing, I am not allowed to change the appointment time for any reason
Just don't show up
How quickly must I provide the bid back to Commercial Janitorial?
1 hour after the walk
24 hours after the walk
36 hours after the walk
48 hours after the walk
What is one thing you are ALLOWED to do during a bid walk?
Wear a hat
Have an untrimmed beard
Bring children
Represent Commercial Janitorial
Why is Commercial Janitorial asking you to bring your binder, be organized, dress professionally, and gather as much information as possible?
So that Commercial Janitorial can take your information and bid out to other vendors
So that Commercial Janitorial can present the best proposal and YOU can win the contract
Because Commercial Janitorial wants to make your life difficult
None of the answers listed
When it comes to communication:
Just let us know when something is urgent
No news is good news
We want to hear from you often about any comments, questions, or concerns
You should never communicate with our team
When should you communicate with Commercial Janitorial?
Insurance lapses
Crew changes
All answers listed
Scope of work modifications
What could happen should you fail to effectively communicate?
We will refer you more business
We will refer you less business
Nothing, we will keep doing business as normal
We will not pay you for services rendered
What should you NOT do when doing a bid on behalf of Commercial Janitorial?
Show up an hour early
Come prepared
Take photos
Fill out your bid sheet
What is true regarding chemical usage at the account?
They are provided by Commercial Janitorial
You can invoice the customer for chemicals.
All of the answers listed
None of the answers listed
Who do we rely on to be our eyes and ears during the bid process and while the contract is being serviced?
You
The customer
Our inspection team
None of the answers listed
What should you NOT do during the walk walk?
Make unrealistic promises
Provide the customer with a quote
All of the answers listed
Make recommendations the customer does not want
What is required for you to do business with us?
At least 5 years in business
Completed W-9
1 year of tax statements
All of the above
True or false, you must have a certificate of insurance that meets minimums for General Liability, Commercial Automobile, and Workers Compensation.
True
False
Which of the following insurance minimums is not correct?
$1,000,000 per Occurrence
$2,000,000 General Aggregate
$2,000,000 Products & Completed Operations Aggregate
$2,000,000 per Accident for all bodily injury and property damage
To what address should you send your invoices?
Invoices@historicpalm.com
Invoices@commercialjanitorial.com
Accounting@historicpalm.com
Accounting@commercialjanitorial.com
True or false, you must have a signed work order from the customer in order to get paid?
True
False
What do we need to process your payment for one-time jobs?
All of the items listed
Signed work order
Invoice with customer name, address, and work order number
Invoice sent to invoices@historicpalm.com
For recurring jobs, when will you be paid?
Once customer has paid Commercial Janitorial
All of the items listed
Net 38 days from receipt of invoice
An invoice submitted before the 8th of the month
For a one-time job performed January 1st, when will you be paid?
January 8th
March 8th
January 21st
March 21st
Who should you go to for questions regarding your check status?
Tania
Eva
Ann
Gisela
Who should you go to for questions regarding whether a customer paid?
Tania
Eva
Ann
Gisela
For a recurring account, when will you be paid for service you provided in January?
January 21st
February 8th
March 8th
February 21st
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