Maintenance check 5/19 - 5/25

What is your name?

If someone wants to talk on the phone instead of chat, what should you do first?

If a user/client calls before their number gets saved into the site, what happens?

Clients/Users can see the Hearts Icon for success bundles on their upper left hand corner just like coaches do

If they type this number: 07735234789 and they're from the UK, what number should you set as /set phone? hint: google for uk country code

If you can't answer calls during your shift, what should you do?

If the flow of consultation gets interrupted, the autobot amber will stop working

If a user doesn't want to convert, what should you do?

What command would you type to show the webinar link?

When it comes to appointments, clients pay for the session when scheduling appointments.

If you're talking to a client and know that you aren't going to start a session, just chatting a little, it's okay to skip the /dontwait because you want to give them your full and undivided attention

If a phone user wants to become a client and pay with paypal, what command should you use to send him/her to the site and to the payment wizard?

Where can a client find the link for their session history?

What is the command to bring up the crisis agreement?

If you need a break after a coaching session, its okay to take the break when the system puts you on /brb 5 taking notes as long as you finish the notes after

If you want a user/client to sign the agreement that they aren't suicidal, you should use /crisis

If you have already used /pitch and need to get they payment wizard up again (without the email part), its okay to use /pitch again

How much must a client spend to be able to borrow hearts?

If a client has 0 hearts and you do /start then it will borrow hearts