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Day 6

What is the first step that agent takes when a user contacts us due to unreceived item?
Agent checks the tracking number
Agent checks who is the seller
Agent checks user's rating
Agent cancels the transaction
What action does the agent take if buyer contacts us before 3 days since the item has been marked as shipped?
Agent sends a macro - Too early::Come Back later
Agent cancels the transaction
Agent contacts the seller
Agent gives a credit to the buyer
When is the item considered as lost?
After 5 days since it's been shipped and didn't reach the buyer
After 7 days since it's been shipped
10 days after item has been shipped
15 days after the item has been shipped
What does an agent do when the tracking number is invalid?
Calls up the Post Office
Asks the buyer to contact their seller
Contacts the seller via Admin Tool asking for a proof of a tracking number
Agent cancels the transaction
When should an agent give credits to the seller if the item has been lost?
Only if the seller provided valid tracking number, has good ratings etc.
Once 10 days have passed
Everytime, even if there is no valid tracking number
After 3 days since the item has been shipped
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