Monthly Quiz Jan 2017
The Ultimate Customer Service Quiz
Test your knowledge with our engaging customer service quiz designed to challenge your understanding of company policies and procedures.
Key Features:
- 11 thought-provoking questions
- Multiple choice and checkbox formats
- Great for self-assessment and training!
Cx has 4 Supercars; 1 tyre on 3 of them is worn down. How many tyres do you send?
3
4
5
6
7
8
What is our new motto?
You made the mess, now make it less
If you play, you tidy away
You need to make 2 RMAs. How do you handle the tickets?
Use 1 macro in 1 ticket
Use 1 macro in 2 tickets
Use 2 macros in 1 ticket
Use 2 macros in 2 tickets
You already made an RMA. You need to make another for the same cx. How do you handle the tickets?
Use 1 macro in 1 ticket
Use 1 macro in 2 tickets
Use 2 macros in 1 ticket
Use 2 macros in 2 tickets
Can we grant virtual rewards when the customer is missing them and he bought hardware in store?
Yes
No
Is an order confirmation screenshot a valid POP?
Yes
No
Which of the following do we need when cx has an app issue?
OS version
Device Make
Device Model
PID
PDC
App version
App Run ID
Device ID
Serial number
Coloured dot on outer packaging
Clean Desk policy includes:
Not eating on the floor
Not drinking on the floor
Not having anything but water on the floor
Not having open drinks on the floor
Not having paper on the floor
Not having electronics on the floor
Leaving the Anki Brand Book on the gaming table
Locking your PC screens
Having your badge on the desk next to you
Having your badge round your neck
How many minutes of pay are you docked if you are 5 minutes late regularly?
0
5
10
15
Where should you save your templates and documents?
Your agent folder
Documents
Can you update customers' personal details (e-mail/phone/address) in Magento?
Yes
No
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