ACTIVITY CODE USAGE
Master Your Activity Codes
Welcome to the Activity Code Usage Quiz! Test your knowledge about the correct usage of activity codes in your workplace. This quiz consists of 10 multiple-choice questions that will help you refresh your understanding of various codes used for different activities.
Are you ready to prove your expertise? Here are a few reasons to participate:
- Improve your knowledge of work protocols
- Identify areas for further learning
- Enhance your overall efficiency in the workplace
What code should rep use when just arrived at work, logged in but have no tickets in the queues?
On a break
In production
Coaching
In Non-SRT Production
Rep is just back from holidays and needs to go through the emails. What code should be on for this activity?
Non-FB Training
Coaching
In Non-SRT Production
On a break
Team Lead is asking a rep for an urgent 121. What code should rep use before going to the meeting?
Coaching
Team Meeting
In a huddle
In Production
Your AM is asking you to complete a task. Please select appropriate code.
In Production
In Non-SRT Production
Coaching
Non-FB Training
You have an urgent call to make. Should you use any of the codes?
No code
In Production
On a break
In a Huddle
What code would you use for a wellness session ?
In a huddle
At wellness support
On a break
Team meeting
You are attending CPP courses. What code would be the correct one to use?
FB Training
Non-FB training
Team meeting
Coaching
Covalen has an emergency announcement to make. Should any of the codes be used?
No code
Team Meeting
In a huddle
FB Training
Which code is to be used when going on a Policy Update?
Team Meeting
FB Training
In Production
Non-FB Training
Which code is used when reviewing My Accuracy?
On a break
Coaching
In Production
Non-FB Training
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