Team Harness -- Zoom Recap!
Team Harness Zoom Recap Quiz
Test your knowledge with our Team Harness Zoom Recap quiz! This quiz covers all the essential information introduced during our recap session in January 2019.
Get ready to explore:
- New packages for riders
- Membership details
- Instructor protocols
- Facilities communication
What *NEW* package(s) did we introduce to riders in january of 2019?
20 class pack
5 class pack
Drop - in class
10 class pack
Unlimited (monthly)
The monthly unlimited auto-renews and charges to card on file
The monthly unlimited is on a contract and can NOT be cancelled
What is the cost of a late cancel / no-show fee for an unlimited package holder?
$5
$15
$25
Circle members can use a late cancel pass instead of a fee
What time do riders have to cancel their bike or avoid a late cancel fee by?
20 min prior to class start
5p the day prior
12 hours before class start
How much does the circle membership cost?
What are the perks of the circle membership?
Class package discounts
Ability to buy the unlimited package (even when sold out)
Free shoe rentals
15% off all retail
Early booking Fridays at noon
Free Late Cancel / Guest passes
Free parking downtown
Free participation for ride challenges
$15 drop-in ($10 off standard)
Free 101 workshops for them + guests
When does the membership expire?
What should you do if an instructor or stud.co has not arrived by scheduled time?
Immediately call HQ
Text the employee
Call the employee
Wait and hope they are on their way
If an employee arrives less than 5 minutes late, do you still need to alert HQ?
No -- it's all good.
Yes, call HQ + submit an incident report form
If an employee arrives more than 5 minutes late, do you still need to alert HQ?
No, we are good
Yes, call HQ + submit an incident report form
If you are running late. Who should you call?
What is the HQ on call number?
What is the Hingetown Studio Number?
What is the Downtown Studio Number?
Where should you put your personal belongings, shoes, coat etc.?
Under the front desk
In the basement on the shelves & hooks (hingetown)
Tucked behind the stage in the studio
In the employee bathroom (downtown)
At the top of the stairs (hingetown)
In the supply storage closets
How should facilities issues be communicated?
What is TRUE about booking for riders & their guests?
Employees can book a spot free after 5p day prior
Guests can ride free with an employee (walk-in only)
Employees can early book a guest for $10
Rather than getting bumped by walk-ins, an employee can pay $10 to keep their free spot
Employees should book from the back end of the system
Employees can reserve before 5p for $10
Employee should book from the front end of the system
You have a last minute (less than 24 hours in advance) sub request or need shift coverage. What do you do?
Post it in slack
Call the HQ on call number
Text your team lead
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