Game of phones POP QUIZ

A colorful and engaging illustration of a telephone with various communication symbols surrounding it, representing phone etiquette and customer service in a modern office environment.

Game of Phones: POP QUIZ

Test your knowledge with our engaging Game of Phones POP QUIZ! Designed for employees looking to brush up on their phone etiquette and company policies, this quiz offers an easy way to stay informed.

Key features include:

11 insightful questions
Interactive multiple choice questions
Immediate feedback on your answers

11 Questions3 MinutesCreated by EngagingCaller234

What is considered an occurrence?

Asking off in advance

Arriving at start of shift

Texting before start of shift stating you are sick/won't be in even with a doctors note

Getting prior approval

What is the first thing you do when a member answers the phone?

Hang up

Introduce yourself

Let them know calls are recorded

Verify their address

If a call rings to you how long should it ring before you answer?

5-7 seconds

7-15 second

15-30 seconds

30 seconds or less

How many minutes after start of shift until you are considered tardy?

1-3 Minutes

4-7 Minutes

8+ Minutes

What do you change a reschedule to after you have attempted to reschedule unsuccessfully 3x?

Called 1x

To be called

Unsuccessful exam

Member canceled

Where should you go when a member calls back asking a question about their completed exam?

"Start CSR Interaction"

Teams

Your e-mail

"Edit Member Record"

How quickly must leadership receive e-mail notification of receiving a complaint?

2 hours

1 hour

Next business day

5 hours

Game of phones POP QUIZ

Game of Phones: POP QUIZ

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