Outcomes quiz

You can agree a match pay if the customer is paying less than 50% of the FAD

Select the Features of an FPA

If a customer is in a deficit we need to signpost

When do you complete a KFI

Payplan is the only DMA we can signpost to

Which influential behaviour do you use to find out more about the customers situation

What do you include in overlimit education

We should note the account everytime we speak to a customer/third party about the customer or their account

We should check PBs on every outcome

What's the first thing you should complete on every call?