A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?
Power adapter
Battery
DC jack
Hard drive
Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?
Press and hold the CPU power button for five seconds, and then power back on.
Disconnect and reconnect the internal hard drive.
Remove the CMOS battery and reinsert it after ten seconds.
Remove the motherboard and place it back into the machine after ten minutes.
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?
The BIOS is out-of-date
The is not enough PSU output
There is an onboard RAM mismatch
GPU is overlocked
The firmware is out-of-date
What configuration can you find for PCIe slots?
x1
x4
x16
x8
All of these
At what point during the motherboard installation should you install the motherboard drivers?
After Windows successfully boots without errors
Before applying power for the first time
After the POST successfully completes
Only if you get a blue screen of death when Windows boots
What has occurred if you see the message, “Chassis Intruded! System has halted.” the next time you start your computer?
The hard drive has failed
Windows has not been activated
The case has been opened
The POST test has failed
Which setting can be configured via the BIOS/UEFI screen?
Windows driver status
Set desktop background
Screen saver timeout value
Change the boot sequence
Which motherboard slot should you install a new high-end graphics card in?
PCI Express 3.0 x16 slot (PCIE2: x16 mode)
PCI Express 2.0 x16 slot (PCIE4: x4 mode)
PCI Express 2.0 x1 slot
PCI slot
Motherboards may contain which of the following ports on the I/O panel?
Multiple USB ports
PS/2 mouse and keyboard ports
RJ-45 LAN port
Video ports (HDMI, DVI, or DisplayPort)
All of these
When you build a computer from parts, you usually start by deciding on which two parts listed below?
video card
processor
motherboard
RAM
case
What two different passwords can be set to lock down a computer from unauthorized access?
supervisor password
email password
screen saver password
user password
Brandon purchased a new processor online as an upgrade. When he purchased the processor, he made sure that it used the same socket his computer’s motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?
Damage to both the processor and the motherboard.
The computer will work fine
The computer will power on but will fail POST.
You will not be able install the processor in the wrong motherboard.
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
POST code beeps
Distended capacitors
Continuous reboots
Wrong BIOS time
Which of the following is designed to function BEST in harsh lighting conditions?
Large tablet
E-reader
Smart watch
Virtual reality headset
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
Politely ask the user to call back
Ask another technician to take the call
Troubleshoot the issue for the user
Input the issue as a ticket and escalate to Tier 2
Put the user on hold and troubleshoot after the scheduled break
0
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