CS Process refresher
CS Process Refresher Quiz
Test your knowledge on customer service processes relevant to product defects, technical assistance, and financial codes. This quiz is designed for those looking to reinforce their understanding and application of service protocols.
Key Areas Covered:
- Defect Handling
- Technical Assistance Procedures
- Order Identification
- Financial Code Applications
Alan Contacts you with a Defect on his floor scrubber purchased 5 years Ago. What action will you take?
Email lead assist with import form
Select private label technical
Email imports team with floor scrubber template
Email Floor scrubber template to customer
Barbara Contacts you with an issue with technical assistance on item 954852 on order 18009219. What action will you take?
Email lead assist with Import form
Email manufacturer
Email warehouse
Ask to contact service 18889787759
NFI Provides you GI10072731. Identify the order number associated with it.
4860508
17747282
18345781
17543642
Identify the GI number for the order 7000447813
GI10097674
GI10056731
GI10023437
GI10008790
When we issue partial refund for freight which GL code is appropriate?
Freight allowance
Freight Givebacks
Freight Revenue
Sales allowance
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