Payments Questionnaire
What is the correct way to address the client in LiveChat? Select the answer which is relevant.
Check in BackOffice to confirm on the client's title -> Replying client by using the correct title and First Name/Last Name
Direct address client using their Full Name, without using proper title
Address client by Sir/Madam
Copy and paste from previous email without doing proper checks on client's name and title
A South African client deposited using VISA card, traded well and requested for withdrawal of USD 1,006 via ZingPay. Client authentication status is 'N' (Newbie). What would be your next course of action?
Reject the payout and ask client to withdraw back to VISA card
Reject the payout and advise the client to authenticate his account by 'allowing document upload' on BO
Add 'pending authentication' remark on the payout, and 'allow document upload' on BO
Add 'pending authentication' remark on the payout, and email the client via LiveChat to authenticate their account
In which group we should inform when any of the Crypto wallet balance is insufficient to cover payouts?
What is the correct description when we transfer funds from MT5 directly to client’s active account?
Transfer from MT5 account XXXXXX to CRXXXXXX USDXXXX to USDXXXX
Transfer from MT5 account XXXXXX CRXXXXXX to CRXXXXXX USDXXXX to USDXXXX
Transfer from MT5 account XXXXXX CRXXXXXX to CRXXXXXX USD XXXX to USD XXXX
Transfer from MT5 account XXXXXX to CRXXXXXX USD XXXX to USD XXXX
When carrying our CFT refund, what should be written in the transaction ID column when manually processing a payout after carrying out the refund in the merchant portal?
Clients payment method display from UI interface (deposit) is different compared to our Premier Cashier. Which payment method is referring to Local Bankwire?
Mifinity
PayRTransfer
PayFutNetBanking
SolidPyco
When do we rescind client’s funds?
When the profit is more than deposited amount on duplicate accounts
Underage client
Forged POI & POA
Forged POO
All of the above
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