Weekly KB quiz 10-30-16 (Responses only accepted until 11-13-16)

A caller that works the back office collected a copay from a patient, but the receipt did not automatically print. Since this is a recent known issue, what work around can the caller take in order to provide a receipt?

Provide a hand written form to the patient that states a payment was made.

Route an incident to the Professional Billing and Claims team.

Print a receipt using Enterprise Guarantor Summary accessed via Hospital Account Maintenance.

Route the incident to the nearest desktop team.

A Nurse calls in stating that she can't see her normal navigator for her nurse triage encounter. What steps can she take to get her optimal view?

Make appointment activity screen

Appointment Reports Tool

Providers Schedule

Appointment Desk

A Nurse calls in stating that she can't see her normal navigator for her nurse triage encounter. What steps can she take to get her optimal view?

Close out of Epic and reboot her computer.

Turn off widescreen view in Epic by going to "More" in the lower left of the open encounter.

Escalate an incident to Epic Ambulatory team. This is a known issue since the 2015 upgrade.

Turn on widescreen view in Epic by going to "More in the lower left of the open encounter.

What should be done if a customer is able to log into the benefits enrollment page but still have questions?

Send incident to CHI-ADMIN-HR

Have customer contact Benefits Hotline 355-BENE

Offer to warm transfer customer to Benefits Hotline 355-BENE

Have customer contact their HR generalist.

What Epic Access should most employees at Northpoint Pediatrics have?

Ambulatory Back Office access.

Ambulatory Front Office access.

EpicCare Link Access

None

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Weekly KB quiz 10-30-16 (Responses only accepted until 11-13-16)

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