客户服务调查问卷
Customer Service Survey Form
这是一项食品满意度调查问卷,欢迎您的参加!请根据你过往的购物经验及真实感受对其产品或服务的满意程度进行选择和评价。
This is a food satisfaction survey, and we welcome your participation!Please select and evaluate your satisfaction with the product or service based on your past shopping experience.

Ļ下什么情况会让您作出投诉? What leads you to file a complaint?
ɣ品质量 (Food Quality)
ɀ成健康危害 (Health Hazard Issue)
Ō装质量 (Package Quality)
ĺ品价格 (Product Price)
Ɯ务态度 (Service Attitude)
Other
Please Specify:
ȷ离上一次投诉是什么时候? When was the last complaint
Ɯ近1周内 (Within Last Week)
Ɯ近1个月内 (Within Last Month)
Ɯ近3个月内 (Within Last 3 Month)
Ɯ近6个月内 (Within Last 6 Month)
Ɯ近1年内 (Within Last Year)
ȶ过1年前 (More than a year ago)
Ļ未 Never
Other
Please Specify:
Ƃ投诉了那类型的产品? Complaint what kind of products
Dz食 (Grain/Food)
零食 (Snack)
Ʌ料/调味品 (Sauce/Seasonning)
ǽ头食品 (Canned Food)
饮料 (Drink)
Other
Please Specify:
Ƃ更倾向下列哪一种渠道作出投诉? Preferred complaint channel
Ů服热线 (Customer Service Hotline)
ɂ箱 (Email Address)
WhatsApp 平台
社交媒体 (Social Media)
官网 (Official Website)
Other
Please Specify:
ĸ般如何取得投诉渠道的资料? Where to get the sources of complaint channel
Ō装 Packaging
官方网站 Official Web
谷歌 Google
Ǥ交媒体 Social Media
Other
Please Specify:
Ļ下那类型的补偿能让您满意? Preferred compensation type
退款 Refund
ȡ发 Replenishment
现金卷 Cash Voucher
Ɩ品 Replacement(New Product)
ȡ偿金 Compensation Payment
Other
Please Specify:
Ƃ更倾向下列哪一种渠道购物? Preferred shopping channel
实体店 (Physical Shop)
线上商店 (Online Shop)
Ǜ播平台 (Live-Broadcasting)
Other
Please Specify:
Ź龄范围 Age Range
18-24
25-34
35-44
45-54
55 and Above
ƀ别 Gender
Female 女
Male 男
Ɖ在国家 Located Country
再次感谢您的参与,非常感谢您的反馈!
Thank you for your participation in this survey. Your feedback is greatly appreciated.
再次感谢您的参与,非常感谢您的反馈!
Thank you for your participation in this survey. Your feedback is greatly appreciated.
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