Daily KT Quiz#1

User is calling and reports that he needs new Hardware.What ticket will you create?
request
major incident
incident
Where can you find more information about the users affected device?
user personal information
user assets
user location information
What means ownership of the ticket ?
The team handling the ticket
The person handling the ticket
The region of the affected user
Escalating ticket means
Sending the ticket to your superviser
Sending the ticket to the next responsable Team handling the case
Change incident to major incident
User called reporting a paper jam, what subategory will you use?
Peripherals
Printers
Software
Software requests are made using :
Teams
Self Service
Email
What is the Knowledge Base:
a Document containing Troubleshooting steps that has to be performed to solve the issue.
a Troubleshooting program
a link to the manufacturer website
Reinstalling the windows to skip bitlocker password will encrypt the device partitions?
Yes, all will be encrypted
Yes, but only one will be encrypted
No, partitions won't be encrypted
Searching for user in the system following information can be used:
Name and Working ID
Email and phone number
all of the above
What tool do you use to get Bitlocker recovery password?
Nexthink Finder
Ivanti
Avaya
0
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