Listening and hearing are the same skills.
True
False
Body language is a key indicator of difficult information. Which of the following is not a part of body language?
Tone of voice
Facial expressions
Physical posture
Dropping hints.
Which of the following has a negative impact during conversation ?
Eye Contact
Zoning out
Active listening
Nodding.
Choose an action that describes active listening precisely.
Nodding
Using your phone
Passing a judgement
Being patient.
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