Forbes

Select the next standard in line after Did the employee actively listen, avoid interrupting and give the caller their undivided attention (i.e. The caller should not have to repeat themselves)? Was the background free of noise or disturbance?

Staff exhibits a genuine sense of interest and concern for the guest

Staff performs the requirements of their department knowledgeably and proficiently

Did the employee clarify the purpose of visit?

Did the employee obtain the caller's e-mail address?

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