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Customer Service Survey

Have you ever received poor customer service at a restaurant?

Yes

Have you ever had to call a manger because of a staff member?

Yes

Does your tip amount relate to the quality of customer service?

Yes

Has the customer service of a restaurant stopped you from eating there?

Yes

Does your favorite restaurant have great customer service?

Yes

Have you ever had to complain to manager at a brick-n-mortar store?

Yes

Does your favorite store to shop at have great customer service?

Yes

Do you think that having great customer service is important for a store?

Yes

Have you ever stopped shopping at a store because of the quality of their customer service?

Yes

Have you ever complimented an employee because of their customer service?

Yes

Do you shop online?

Yes

If so how often do you shop online?

Often

Never

Every Day

Occasionally

Have you ever experienced great customer service online?

Yes

Do you think having good customer service is important for online shopping?

Yes

Have you ever complained about customer service online?

Yes

Do you know the return policy for local stores ?

Yes

Do you know how to handle customer complaints?

Yes

If you were an employee, how would you treat your customers?

Good

Bad

Do you know what up selling is?

Yes

Have you had to deal with a customer complaint?

Yes

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