Call Agent Scenarios
Call Agent Scenarios Quiz
Test your knowledge and skills with our Call Agent Scenarios Quiz! In this quiz, you will encounter real-life situations that call agents face, allowing you to determine the appropriate responses and solutions.
Are you ready to put your skills to the test? Here's what you can expect:
- 10 challenging scenarios
- Multiple choice format
- Instant scoring
Hello there, I have a large tree next to my property which is blocking daylight and the leaves are always such a mess on the path. Can someone come out to inspect this?
Call the planners
Transfer to Dudley Council Plus
Hello could you help me? The toilet upstairs is blocked and not flushing, I do have another toilet downstairs however as my husband has Parkinson's, once he is upstairs in bed It proves difficult to only have the downstairs one to use due to his mobility.
D
B
Hey, I'm hoping you can help? My boiler has an error code of L1, I have no hot water and no heating. The boiler has a slight periodic drip, I have a young child in the property aged 5 who had ADHD.
G1
G2
G3
Can you send someone out today please. The cold water tap on the sink in bathroom has been slightly dripping for weeks, but now it’s dripping even more and it’s doing my head in, it's keeping me awake at night.
D
B
Hello, my son has accidently knocked a double socket off in his bedroom, he uses this to plug in his tv and a gaming console. I can't see any wires exposed, however this has been loose since moving into the property back in 2018. Can I book a repair in for this? As the housing manager at the time said she would pass this back but I never heard back.
No Charge
Rechargeable
Hi there, I was wondering if you could help me please! My front door handle is loose and very stiff! I can still lock the door but as I live alone I'm worried that the handle will fall off and I won’t be able to secure my property.
B
D
Hello, the lift is stuck on the 4th floor in Firmstone Court. No one is trapped inside but the doors keep opening and shutting, but it wont move from the 4th floor.
Raise job and phone through LES
Call quick response planners
Phone HJS
Hello, My solar panel is not working correctly my energy resource is low, can someone come to inspect this?
Email through to Asset Management
Email though Quick Response
Email through to Cycle Planners
Hello, I live in a low rise block of flats and my guttering is leaking! Can you please send someone out!
D
B
C
I've had my green bin stolen! And I'm not going to be paying for another one when its not my fault, I pay my rent and council tax I want a new bin as soon as possible. It was probably my neighbour, and I want to speak with my housing manager about this.
Speak to an RMC manager
Transfer to Dudley Council Plus
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