KM team
Knowledge Management Team Quiz
Test your understanding of knowledge management concepts with our comprehensive quiz designed for the KM team. This is an engaging way to reinforce your knowledge and identify areas for improvement.
You will encounter multiple-choice questions, checkbox selections, and more. Each question is crafted to help you reflect on key concepts:
- Understand critical acronyms
- Identify processes and procedures
- Test your recall on knowledge base management
What does UC stands for?
Uni Credit
User Criticality
Unique Criteria
User Criteria
User Criticality
What does GED stands for?
Granular Extended Domain
Group External Domain
End-User Group Management
Electronic Documentation Management
What does IGG stands for?
Global Group Identifier
International Grouping Management
Identifier for Global Grouping
Identity Global Group
Individual Group Identifier
All the links from the Top of Symptoms list should redirect to TOS KBA.
True
False
A TOS KBA is created using the TOS Global KBA template.
True
False
I can see all related Problems, Incidents, Knowledge articles Catalog Items and groups related to a Configuration Item.
True
False
How is Problem Management to request a Known Error to be reviewed by our team?
By E-mail where they share all the details of the known error so we can create the KBA accordingly
From the problem record related CI "related knowledge tab" "Edit" button
From the Problem record "Post Knowledge" related link
It is the RIA that will let us know a Know Error is needed, not problem Management team
When updating a KBA, do I always need to check for if potential update would also be needed on related KBA?
True
False
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