All the links from the Top of Symptoms list should redirect to TOS KBA.
True
False
A TOS KBA is created using the TOS Global KBA template.
True
False
Find the INC templates intruder(s)
CD
DC
TOS
INC
SRM
GED
KE
MIM
SRQ
SI
FTF
CARD
CAT
PRB
I can see all related Problems, Incidents, Knowledge articles Catalog Items and groups related to a Configuration Item.
True
False
How is Problem Management to request a Known Error to be reviewed by our team?
By E-mail where they share all the details of the known error so we can create the KBA accordingly
From the problem record related CI "related knowledge tab" "Edit" button
From the Problem record "Post Knowledge" related link
It is the RIA that will let us know a Know Error is needed, not problem Management team
When updating a KBA, do I always need to check for if potential update would also be needed on related KBA?
True
False
When can a SD agent see the latest version of a KBA?
Workflow = Draft
Workflow = Review
Workflow = Pubished
Workflow = Pending retirement
Workflow = Retired
Workflow = Outdated
All if agent inherits contribute access
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