Fraud Quiz

What is your name?
If a customer does not have the following info: full name, card no., expiry date, and CVV, what should your next steps be?
Call Supervisor or Loyalty Team immediately
Advise the customer they will need to call back to complete the booking
Send an email to the Fraud & Loss Department
Advise the customer they have until end of day to apply payment
If you suspect Fraud you should accept the booking and then alert a Supervisor/Loyalty Team?
True
False
When making a booking and the email address does not appear after entering the Travel Agent name, what are your next steps?
Add alternate name to make the booking and advise Loyalty
Contact Fraud and Loss at ext. 4055
Have the Manager contact Inside Sales to have address added, until then booking should not be made
Book using the PUBLIC phone number
For Travel Agencies that are set up with PINS, they are to provide us a pin only when a new booking is made?
True
False
Is this a red flag: Address is in YEG but they are departing from YUL and travel is the next day?
True
False
If you receive a call from a passenger who's file was cancelled due to suspected fraud, who should the call be transferred to?
Loyalty Team
Fraud & Loss Dept.
Accounting
Sales Support
All Selloff Vacations agents require a PIN only when a change is being made to a booking?
True
False
The following is a TICO requirement for all DC bookings?
Postal code and province
Phone no., full address, and email address
Phone no. And postal code
Full address and email
Is this considered a red flag: One credit card is denied, the customer then provides another card and another until one is accepted/approved.
True
False
Is this considered a red flag: Phone no. And address are in different cities (YYC address but with a 416 area code)
True
False
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