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ITIL Quizz

What types of changes are NOT usually included within the scope of change management?
Changes to a mainframe computer
Changes to business strategy
Changes to a service level agreement (SLA)
The retirement of a service
Which of the following is NOT a purpose of service operation?
To undertake testing to ensure services are designed to meet business needs
To deliver and manage IT services
To manage the technology used to deliver services
To monitor the performance of technology and processes
What does the term IT operations control refer to?
Managing the technical and applications management functions
Overseeing the execution and monitoring of operational activities and events
A set of tools used to monitor and display the status of the IT infrastructure and applications
A service desk monitoring the status of the infrastructure when the operators are not available
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