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Goldenwest quiz 2

A colorful and engaging illustration of a bank setting with employees performing various financial operations, highlighting teamwork in a dual control process.

Goldenwest Quiz Challenge

Test your knowledge with the Goldenwest Quiz designed for employees! Covering critical processes, account types, and financial products, this quiz will help reinforce your understanding of essential banking concepts.

  • 42 challenging questions
  • Multiple choice and checkbox formats
  • Engaging way to learn about dual control and account management
42 Questions10 MinutesCreated by BankingGuru123
Dual control
2 employees control the process.
2 branches control the process
Examples of dual control include
Balancing your cash drawer at the end of your shift/ counting down bundles
Night drop deposits from start to finish
Drop-off deposits
Check and card verification/destruction log
Entering the Vault
Buying and selling cash
Retrieve Visa Gift Card or reload card
Retrieve blank Visa card stock
Loading visa stock in card printer
Changing address
Pop Ups-Accounts need _____________. If PO box is listed it is ____________
Physical address. Not acceptable.
PO box. Acceptable
Saving
01
90
Checking
01
90
Full Access to account
Primary
Joint
Beneficiary
Has access on shares and loans the primary has allowed them to be on.
Primary
Joint
No access, unless Primary and joint are deceased
Joint
Beneficiary
Primary
Free checking, G account, New student checking, Money manager are all discontinued
True
False
For Primary share you need a ____________
$5 min deposit
$1 min deposit
Presidents Club
$50,000+
$20,000+
Insured money market
Tiered Saving's Account
AKA champion Account
Normal savings account
CD-stands for cerficate of deposit ranges from _________to ___________
1 month. 5 years.
6 months. 10 years.
IRA(Individual retirement account). -Transactions require training/overrides.
True
False
Christmas club__________
Transfers November 1st
Transfers December 1st
Matrimony-Guests can make deposits into matrimony account.
True
False
Kids club- up to 12 years old, dollar dog.
True
False
Loan(Mark all true)
Auto-We offer them
Visa-Rewards, Basic, Rebate(simply platinum), Debit overdraft/line of credit
Personal/Signature-Unsecured loan, no collateral
Shared Secured/CD Secured: Loan w/ own money
Recreational- Boat, RV, Snow mobiles, Motorcycles
Mortgages- Under 20 yrs in house, Secondary Market- Loan not found in loan section
Business-We offer
SBA- We offer- small business administration- Government-Loan not found in loan section
CUDL-is a dealer loan
Cash liner HELOC(home equity line of credit)
Cash recieved
CR
CD
Cash disbursed
CD
KR
Check recieved
KR
KC
Check cashed
KC(stands alone)
KD
Checks disbursed -money orders -cashiers checks
KD
SD
Share deposit
SD
SW
Share withdrawal
SW
SC
Share comment
SC
LP
Loan Payment
LP
LA
Loan Advance
LA
GL
General Ledger -temporary holding place-Used by accounting
GL
VO
Void
VO
BR
Bond Redemption
BR
X
Transfer(Code needs to be entered in one string)
X
Y
Transfer to another account(Code needs to be entered in one string)
Y
OP
Options
OP
X
Paper Trail
Funds in, Funds out- when receiving funds from member they must go into the account before we can give them cash back -checks disbursed(KD's)-Cash disbursed (CD)
At least 2 parts (codes) to every transition- one exception KC
Make LP first
Recap Screen
1)Recap the transaction
2)" Is there anything else I can do for you
Business Analysis Counter- Businesses are charged fees for conducting _____________. Keeps track of all ______________ so the business can be charged at the end of the __________.
Transactions. Transactions. Month
Transactions. Loans. Week.
Image Retrieval
Member records-signature cards
Loan applications-loan documents, credit reports
IRS tax records
Teller receipts
Statements
Main Menu
Drop down
Main menu- New forms such as New accounts, tellers, ACH/payroll, Sales, Lending, Much more
Address change: Main menu >>Address Change form
Check all needed boxes on the left
Fill out form
Select Validate
Select Update
Sign
Courtesy Pay
Attached to checking share
Allows member to go $750 in the negative
$22 Fee per transaction
Negative balance must paid in 30 days from first day it went into negative
Once brought positive account must stay in good standing for 24hours
 
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