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February/March 2017 - New Hire Training SME Sales Week 1

Introduced in PCI DSS version 3.0, an objective of the PCI Security Standards Council (SSC) is to:
Reduce the compliance burden to process credit cards
Make compliance business as usual
Shift risk from merchants to the card brands
Measure industry compliance once a year
What system do I use to submit my expenses?
Coupa
DayForce
Salesforce
Trustwave Wiki
What is the goal of the Opening Statement?
To schedule an appointment with your client
To tell a story of how Trustwave has helped similar clients in the past
To earn 1-minute of the client's time
To introduce yourself to the client
When contacting Customer Support, what information is needed to reference a specific account, aside from a username:
Email Address
Customer Identification Number
Company Name
First and Last Name of Primary User
The ______ is where we share something of value that is relevant to the client's specific industry
WIIFM
Typical Problem
Reason for Calling
Typical Client
Compliance Validation services for Level 2 and Level 3 (CVS 2/3) entities include which combination of products and services?
Endpoint Protection Suite, Trustwave Vulnerability Manager, & PCI Gap Assessment
PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & Remote PCI Consulting
PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & PCI Gap Assessment
PCI Readiness Workshop, Trustwave Vulnerability Manager, & Remote PCI Consulting
What system do I use to submit timesheets, enroll in my benefits and pull my paystubs?
Coupa
DayForce
Salesforce
Trustwave Wiki
Which combination of services are optional, as part of CVS 1 Bundles?
PCI Readiness Subject Matter Expert (SME) Consulting, & Gap Assessment Consulting
PCI Gap Assessment, & Gap Assessment Consulting
PCI Readiness Subject Matter Expert (SME) Consulting, & Compliance Validation
PCI Readiness Workshop, & Gap Assessment Consulting
Which acronym denotes the questionnaire a merchant would fill out to self-assess their PCI stance?
QA PCI DSS
QSA
SA PCI DSS
SAQ
Entities classified as a Level 1 Merchant or Service Provider must prove compliance with the PCI DSS by satisfying the following validation requirements:
Onsite Compliance Validation Assessment + (4) clean quarterly penetration tests
Annual Self-Assessment Questionnaire + (4) clean quarterly network scans
Onsite Compliance Validation Assessment + (4) clean quarterly network scans
Annual Self-Assessment Questionnaire + (4) clean quarterly penetration tests
True/False: Trustwave is the governing body of the PCI SSC
True
False
A CFO is primarily concerned with:
Innovative solutions
Minimizing financial risk
Increasing security
Cost-effective Compliance solutions
Which Medical Benefit Plan has the option for a savings account for which Trustwave matches your monthly contribution?
BCBSIL HMO (IL employees only)
$500 Deductible PPO Plan
High Deductible Health Plan with HSA Plan
All of them
How many potential tiers/levels does a Service Provider have to adhere to?
12
4
2
6
Which of the four answers below is not part of the Adult Decision Making Process?
Logical Conclusion
Intellectual Interest
Building Trust
Emotional Attachment
What is the maximum percentage you can contribute to your Wells Fargo 401K plan?
6%
12%
3%
10%
SAQ Help, Disputes, and ______, are all topics with which Compliance Support (CSS) can assist customers
New Orders
Provisioning Apps
Scan Setup
Account Extensions
How many standards must one adhere to in order to determine PCI Compliance?
12
6
3.1
4
In Extend the Conversation, you should first ask for the appointment _______?
Within the same week
The next 24-48 hours
Right now
Whenever the client requests to speak with you next
If I want to find out what days Trustwave has off for US Holidays, where should I go?
Coupa
DayForce
Salesforce
Trustwave Wiki
True/False: If you are found to be PCI Compliant, it is safe to assume you will always be secure
True
False
A vendor primarily uses _____ to close deals, while an Advisor relies on ______.
Price/Specialized Expertise
Trust/Skills in Specific Field
Price/Knowledge across multiple disciplines
Skills in Specific Field/Price
PCI DSS compliance is required for:
Some organizations that store, process, or transmit cardholder data
All organizations that store, process, or transmit cardholder data
Only organizations processing more than 6 million transactions per year
Only organizations that have experienced a breach
When ending your 30-Second Commercial, you let the client know you're wrapping up by saying, "My reason for calling is..." What is the reason for your call?
To see if the client is interested in hearing more about Trustwave
To see if what I've said is familiar to them and their business
To see if they have more time to speak right now
To see if they'd like to hear how Trustwave can help them overcome similar problems
Enter your name
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