NO COVERAGE PROGRAM

When can we offer the No Coverage Program?
IV shows “No Coverage” when the policy is located
Policy search fails
When we have an OOP
IV is not listed
NI is requesting multiple services, including dollies
We can not repeat back the credit card info (of caller) for security purposes
True
False
The client (insurance) covers $75, the rest is OOP
True
False
What do we usually offer first?
No Coverage Program
Courtesy List
Call HO for policy verification
Provide them
Fortegra doesn't handle NO COVERAGE PROGRAM
False
True
If NI requests a mailed receipt, we must submit a form
True
False
We have No Coverage Standard Log Notes
True
False
All the clients (insurance) have the same procedure for this program
True
False
NextGen also offers No Coverage program
True
False
We must inform SP about this being a non-covered event.
True
False
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