P.O.A

What documents are we required to have when adding a POA?
PIR form
Account opening Form
Reasonableness Checklist
Letter from account holder
Death certificate
Original/ original certified POA document
What document do we require to be able to add an enduring POA?
Drivers licence
Medical certificate
photo card
verbal notification
Stat dec
Who do we contact is we suspect Financial Abuse or Red Flags?
Operations Support
Operations Manager
Fraud and security
Contact Center
Staff (BM) should use the 3 P's to investigate any red flags:
Private conversations
Probing questions
Preventative action
physical action
What information does a certifier need to provide when certifying documents?
the date
their signature
their full name
heir occupation OR capacity (e.g. Justice of the Peace)
their telephone number
Where relevant, their registration number
Their DL number
Their age
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