Account Management Knowledge Check
Account Management Knowledge Check
Test your understanding of account management procedures with our engaging quiz designed for employees. This quiz covers essential topics such as account changes, call procedures, and customer service tools.
- 15 questions covering key concepts
- Multiple choice and open-ended questions
- Score yourself to see how well you know the protocols!
Who do your report our absence to?
MWL
Call in line
Your Manager
Help desk
Who on an account can change from postpaid to prepaid?
An authorized user
Anyone
Store rep
Account owner
You can speak to a customer on an account that is authorized but not the name on the account?
True
False
What is apart of your call flow?
Greet
AERT
Deep Dive
Close
Asking them to hang out
Get their number in case the call drops
Give them your first and last name
Offer them a new phone
Customer is calling in about their phone not making calls overseas, what tool do we use?
International Day pass
TS&R
CCKM
Transfer call to ATS
We can cancel a line prior to todays date?
True
False
How long does ap remain active on a canceled account
90 days after the final bill generates and is paid
30 days after the final bill generates and is paid
45 days after the final bill generates and is paid
14 days after the final bill generates and is paid
It does not stay
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